BotPenguin for Partners
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  • Partner Onboarding
    • Introduction
    • Partner Onboarding
    • Understanding your plans
  • Partner PLATFORM GUIDELINES
    • Dashboard
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    • Plans Management
      • Configurations
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    • Integration Setup
      • Setup Google reCAPTCHA
      • Setup AWS SES Account
      • Setup ChatGPT Account
      • Setup Zoho Integrations
      • Setup Google OAuth App
      • Setup RazorPay Account
      • Setup Stripe Account
      • Setup Facebook App for WhatsApp & Facebook Bots
        • Create Facebook Login for Business Configuration
        • Meta System User Token
    • Configurations
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  • Customer Platform Guidelines
    • New Bot Setup
      • Website Chatbot
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        • ⚙️WhatsApp Bot Creation with Automated onboarding
        • 🐧Migration Of Whatsapp Account from other platforms to BotPenguin.
        • 🔃Reconnect Whatsapp Bot
      • Instagram Chatbot
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      • Components In Chatflow
        • Request Information
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      • 3rd Party API in Chatflows
        • ChatGPT
        • Create your custom integration
        • Call external APIs in your chat flows
    • Train Your AI Chatbot
    • Install your Website Chatbot
      • Install Website Bot on WordPress
      • Install Website Chatbot on Custom Build Website
      • Install Website Chatbot on Squarespace
    • Bot Settings
      • Website Chatbot Settings
        • Design
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      • Telegram Chatbot Settings
        • General
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      • Instagram Chatbot Settings
      • Facebook Chatbot Settings
      • WhatApp Chatbot Settings
        • General
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      • AI Settings
    • Automation Settings
      • WhatsApp Template Setup
      • WhatsApp Catalog Setup
      • WhatsApp Flows (Forms) Setup
      • WhatsApp Broadcast Setup
      • WhatsApp Drip Campaigns Setup
      • Facebook Auto-Reply Features
    • 3rd Party App Integrations
      • Integrate BotPenguin with Microsoft Teams
      • Integrate BotPenguin with WooCommerce
      • Integrate BotPenguin with Capsule CRM
      • Integrate BotPenguin with Elevio CRM
      • Integrate BotPenguin with Close CRM
      • Integrate BotPenguin with CalendarHero CRM
      • Integrate BotPenguin with Extraaedge CRM
      • Integrate BotPenguin with Infobip CRM
      • Integrate BotPenguin with Google Sheets
      • Integrate BotPenguin with Google Task
      • Integrate BotPenguin with HelpShift CRM
      • Integrate BotPenguin with Zendesk CRM
      • Integrate BotPenguin with LeadSquared CRM
      • Integrate BotPenguin with Zoho Desk
      • Integrate BotPenguin with SupportBee CRM
      • Integrate BotPenguin with Wealthbox CRM
      • Integrate BotPenguin with SendInBlue
      • Integrate BotPenguin with Apptivo CRM
      • Integrate BotPenguin with Freshdesk CRM
      • Integrate BotPenguin with Help Desk CRM
      • Integrate BotPenguin with Helpcrunch CRM
      • Integrate BotPenguin with Jira CRM
      • Integrate BotPenguin with KarmaCRM
      • Integrate BotPenguin with LiveAgent CRM
      • Integrate BotPenguin with NetHunt CRM
      • Integrate BotPenguin with Plivo CRM
      • Integrate BotPenguin with Recurly CRM
      • Integrate BotPenguin with Shipway CRM
      • Integrate BotPenguin with Zoho Projects
      • Integrate BotPenguin with Zoho CRM
      • Integrate BotPenguin with TeamGate CRM
      • Integrate BotPenguin with Agile CRM
      • Integrate BotPenguin with Pipedrive
      • Integrate BotPenguin with Drip CRM
      • Integrate BotPenguin with Google Calendar
      • Integrate BotPenguin with Groove
      • Integrate BotPenguin with Helpdocs
      • Integrate BotPenguin with Bitrix24
      • Integrate BotPenguin with GetResponse
      • Integrate BotPenguin with Freshworks CRM
      • Integrate BotPenguin with Insightly CRM
      • Integrate BotPenguin with Nimble CRM
      • Integrate BotPenguin with Nutshell CRM
      • Integrate BotPenguin with OntraPort CRM
      • Integrate BotPenguin with HubSpot
      • Integrate BotPenguin with WebHoper
      • Integrate BotPenguin with EngageBay
      • Integrate BotPenguin with Frontapp
      • Integrate BotPenguin with Copper
      • Integrate BotPenguin with Salesflare
      • Integrate BotPenguin with No CRM
      • Integrate BotPenguin with Helprace
      • Integrate BotPenguin with Flowlu
      • Integrate BotPenguin with Pipeline
      • Integrate BotPenguin with Zingtree
      • Integrate BotPenguin with Salesforce CRM
      • Integrate BotPenguin with Chakra CRM
      • Integrate BotPenguin with SimplyBook
      • Integrate Botpenguin with Zoho CRM
      • Integrate Botpenguin with Zapier
      • Integrate BotPenguin with Twilio
      • Integrate BotPenguin with Make.com
    • Inbox & Chat
    • Analytics
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    • Customer's Subscription
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      • Delete Account
    • Frequently Asked Questions (FAQs)
      • ❓Product FAQs
        • Onboarding FAQs
        • Edit your chat flow
        • Bot Installation FAQs
        • ChatGPT FAQs
        • Inbox FAQs
        • Analytics FAQs
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        • Profile, Team & Notifications FAQs
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      • 🙋‍♂️Partner's FAQs
        • Onboarding
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        • Add-ons FAQs
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    • Chatbot Troubleshooting
  • PLATFORM UPDATES & INFO
    • 🔥What's New
    • 🐞Raise Bugs
    • 📄New Feature Request
    • 🐧BotPenguin Roadmap
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  • Developer Documentation
    • Partner API Documentation
      • Setting up environment
      • Get Customer
      • Create Customer
      • Update Customer
      • Delete Customer
      • Get Customer API Token
      • Get Team Members (Custom Users)
      • Get Custom User (Team Member) Token
      • Embedding the BotPenguin Inbox in 3rd Party Apps
    • API Token & Keys
      • Get All Contacts
      • Getting Groups/Segments
      • Add WhatsApp Contact
      • Delete WhatsApp Contact
      • Website Contacts & Meta Data
  • WhatsApp Cloud API by Meta
    • Setting Up Your Facebook Business Manager
    • Meta Conversation Pricing for WhatsApp Cloud API
    • Update WhatsApp Bot Profile
    • Getting a Blue Tick(previously Green Tick) on WhatsApp
  • WhatsApp Cloud API
    • GET Templates List
    • POST WhatsApp Template Message
    • POST Send Message API
  • Other
    • Terms & Conditions of Service
    • Privacy Policy
    • Service Level Agreement
    • Incident Management and Response Process
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  • General
  • AI Settings

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  1. Customer Platform Guidelines
  2. Bot Settings

Facebook Chatbot Settings

This page contains all the necessary information regarding all Facebook chatbot setting.

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Last updated 4 months ago

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General

The General section allows you to configure core interaction settings for your Facebook chatbot. Below are the fields and their functionalities:

  1. Session Timeout Define the time limit after which the chat session will automatically end if the user does not respond to the bot's messages.

  2. Restart Chat Keywords Specify keywords to restart the chat. For example, entering "restart" will trigger a new chat session. Multiple keywords can be added.

  3. Live Chat Expiry Set a time limit for live chat requests. If no agent accepts the request within this time, the live chat request will expire.

  4. Live Chat Request Keywords Add keywords to initiate a live chat request. For instance, typing "live agent" will request live agent support.

  5. Unavailability Message Customize the message shown when live chat support is unavailable. Example: "Live chat is currently unavailable. Sorry for the inconvenience."

  6. Completion Message Provide a message that appears when a chat session concludes. This can include instructions for restarting or requesting live chat again.

  7. User Inactivity Message Configure a message to prompt the user when there is no activity. Example: "It seems you haven't responded. Please reply to continue."

AI Settings

Please follow the below page link for AI settings of the Facebook bot.

AI Settings