Live Chat API Automation (Website Bot)

To guide users on how to configure third-party APIs and enable automatic actions after live chat completion in the Website Bot.

What is Live Chat Post-Completion Action?

The Live Chat Post-Completion Action feature allows you to automatically trigger configured third-party APIs once a live chat ends on the Website Bot.

This ensures that leads generated during live chat are automatically sent to integrated platforms (like CRM, helpdesk, or other connected systems) without manual effort.

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Benefits of Live Chat API Automation

• ⚡ Automatically sends leads to connected platforms

• 🔁 Reduces manual data entry work

• 📊 Keeps CRM and third-party systems updated in real-time

• 🤝 Improves workflow automation after chat completion

• 🚀 Ensures no lead is missed

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How to Use Live Chat API Automation

1. Login to the BotPenguin Platform.

2. Go to “More” from the left sidebar.

3. Click on “3rd Party APIs”.

4. Configure the required APIs by adding necessary credentials and saving the settings.

1. Now navigate to your “Website Bot”.

2. Open “Configure Bot's Settings”.

1. Go to the General Tab.

1. Enable the toggle “Perform Action After Live Chat Completion” and save the changes.

2. Choose the API to trigger from the dropdown.

Once this toggle is enabled and API is set to trigger:

• Whenever an ongoing live chat is completed,

• The configured APIs will automatically trigger,

• Leads will be added to the connected platforms based on the API configuration order.

Congratulations

You have successfully configured automatic API actions after live chat completion. Your Website Bot can now seamlessly sync leads with external platforms.

FAQ's

When are the APIs triggered?

APIs are triggered automatically once the live chat session is completed.

Can I configure multiple APIs?

Yes, you can configure multiple third-party APIs, and they will execute in the configured order (max 5 can be added for this purpose).

Will leads be created automatically?

Yes, if the APIs are properly configured, leads will automatically be added to the connected platforms.

What happens if the toggle is disabled?

If the toggle is disabled, no action will be performed after live chat completion.

Does this work for all bots?

Currently, this feature is applicable to the Website Bot.

If you still have questions for our team, write to us at [email protected]. We’ll get back to you within 48 hours.