Data Sub-Processor details

This document outlines the current sub-processors engaged by Relinns Technologies Private Limited (parent company of BotPenguin) in compliance with GDPR requirements. Each sub-processor listed below may process personal data on behalf of BotPenguin customers.

Sub-Processors List

1. Amazon Web Services, Inc. (AWS)

• Purpose of Processing: Hosting, storage, cloud infrastructure, and email services

• Description: AWS provides secure cloud infrastructure for hosting applications, databases, and delivering emails.

2. MongoDB Atlas (MongoDB, Inc.)

• Purpose of Processing: Cloud database hosting and management

• Description: A fully managed cloud database service for storing and processing structured and unstructured data.

3. Elastic Search (Elastic N.V.)

• Purpose of Processing: Search indexing, logging and analytics

• Description: Provides distributed search and analytics engine to handle logs, metrics, and text search queries.

4. Redis (Redis Ltd.)

• Purpose of Processing: In-memory data caching and real-time processing

• Description: Used as an in-memory data store for caching, session storage, and fast data processing.

5. OpenAI, L.L.C.

• Purpose of Processing: AI language model APIs

• Description: Provides large language model processing for chat automation and AI agents.

6. Anthropic PBC

• Purpose of Processing: AI model processing

• Description: Provider of AI language models used for natural language understanding and chatbot functions.

7. Google Gemini (Google LLC)

• Purpose of Processing: AI-powered chatbot responses

• Description: Provides conversational AI services through Gemini LLM APIs.

8. Twilio, Inc.

• Purpose of Processing: SMS and voice communications

• Description: Cloud communications platform for sending SMS and handling customer calls.

9. Razorpay Software Private Limited

• Purpose of Processing: Payment gateway services

• Description: Provides secure payment processing for Indian customers.

10. Stripe, Inc.

• Purpose of Processing: Online payments

• Description: Global online payment processor for subscriptions and customer transactions.

11. Moyasar Financial Company

• Purpose of Processing: Payment gateway services

• Description: Provides secure payment services for Middle Eastern markets.

12. Paddle.com Market Limited

• Purpose of Processing: Payment processing and subscription management

• Description: Provides payment infrastructure, billing, and tax compliance for SaaS products.

13. Paymob Technologies Ltd.

• Purpose of Processing: Payment gateway services

• Description: Provides online payment solutions for businesses in multiple regions.

14. Firebase (Google LLC)

• Purpose of Processing: Mobile and web application backend services

• Description: Provides real-time database, push notifications, and crash reporting.

15. Google APIs (Google LLC)

• Purpose of Processing: OAuth, Calendar, push notifications, crash reporting, and other related integrations

• Description: Used for authentication, calendar scheduling, and other Google service integrations.

16. Microsoft Teams (Microsoft Corporation)

• Purpose of Processing: Teams Bots

• Description: Provides APIs to enable chatbot interaction on MS Teams

17. Meta Platforms, Inc. (Facebook, Instagram, WhatsApp)

• Purpose of Processing: Social messaging and chatbot integrations

• Description: Provides APIs to enable chatbot and customer interaction via Facebook Messenger, Instagram, and WhatsApp.

18. Telegram Messenger Inc.

• Purpose of Processing: Messaging bot integration

• Description: Provides APIs to enable chatbot interaction on Telegram.

19. HubSpot, Inc.

• Purpose of Processing: Customer support and CRM

• Description: Provides CRM platform for managing leads, support tickets, and customer communications.

20. Google Analytics (Google LLC)

• Purpose of Processing: Website analytics

• Description: Provides traffic monitoring, event tracking, and customer behavior insights.

21. Mixpanel, Inc.

• Purpose of Processing: Product and usage analytics

• Description: Provides analytics to measure customer engagement and product performance.

This list is subject to periodic review and may be updated. Updates will be published as necessary to reflect changes in legal, regulatory, or operational requirements. Users are responsible for reviewing the latest version to ensure continued compliance.