Connect a Subdomain to BotPenguin Using Hostinger DNS

This guide explains how to connect a custom domain or subdomain to your BotPenguin Agency Panel using Hostinger DNS.

Overview

This guide explains how to connect a subdomain (for example, panel.yourdomain.com) to your BotPenguin Agency Panel using Hostinger as your DNS provider.

For subdomains, only a CNAME record is required.

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Prerequisites

Before you begin, make sure you have:

• A domain purchased on Hostinger

• Access to Hostinger hPanel

• Access to BotPenguin Agency Panel

• CNAME target value provided by BotPenguin

📘 Reference: Hostinger DNS Overview https://support.hostinger.com/en/articles/1583227-how-to-manage-dns-records

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Step 1: Get Subdomain Mapping Details from BotPenguin

1. Log in to the BotPenguin Agency Panel

2. Go to: Settings → White Label / Custom Domain

3. Copy the CNAME target domain provided

📘 BotPenguin References:

• Agency Panel Overview https://botpenguin.com/help/agency-panel

• Custom Domain Setup https://botpenguin.com/help/custom-domain

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Step 2: Log in to Hostinger hPanel

1. Open Hostinger Dashboard

2. Log in using your credentials

3. Select your domain

4. Click DNS / Nameservers

5. Open DNS Zone Editor

📘 Hostinger Reference: How to open DNS Zone Editor https://support.hostinger.com/en/articles/1583226-how-to-open-dns-zone-editor

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Step 3: Add CNAME Record for Subdomain (Required)

Example Subdomain

panel.yourdomain.com

Steps

1. Click Add Record

2. Select CNAME

3. Enter the following details:

   • Name / Host: panel

   • Points to / Target: (CNAME provided by BotPenguin)

   • TTL: Auto

4. Click Save

📘 Hostinger Reference: How to add a CNAME record https://support.hostinger.com/en/articles/1583304-how-to-add-a-cname-record

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Step 4: (Optional) Add CAA Record for SSL (Recommended)

Adding a CAA record ensures SSL certificates are issued smoothly.

Steps

1. Click Add Record

2. Select CAA

3. Enter:

   • Host: @

   • Flag: 0

   • Tag: issue

   • Value: letsencrypt.org

   • TTL: Auto

4. Click Save

📘 Reference: https://www.cloudflare.com/learning/ssl/what-is-caa/

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Step 5: Wait for DNS Propagation

• DNS changes usually take 5 minutes to 24 hours

• In rare cases, it may take up to 48 hours

📘 Reference: What is DNS propagation? https://support.hostinger.com/en/articles/1583318-what-is-dns-propagation

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Step 6: Verify Subdomain in BotPenguin

1. Return to the BotPenguin Agency Panel

2. Navigate to White Label / Custom Domain

3. Enter your subdomain (for example, panel.yourdomain.com)

4. Click Verify / Save

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SSL Activation (HTTPS)

• SSL is automatically enabled by BotPenguin

• If SSL status shows Pending:

  • Wait for DNS propagation

  • Retry verification later

📘 Reference: What is SSL? https://www.cloudflare.com/learning/ssl/what-is-ssl/

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Example Configuration

Subdomain Mapping

panel.mycompany.com → BotPenguin Agency Panel

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Important Notes

• ✅ Use only CNAME for subdomains

• ❌ Do not add an A record for the same subdomain

• Use Auto TTL

• Do not delete existing unrelated DNS records

• One subdomain can map to only one Agency Panel

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Completion 🎉

Once verification and SSL are complete, your BotPenguin Agency Panel will be accessible securely via your custom subdomain.

Need Help?

Please feel free to reach out to us at [email protected], in case of any questions or concerns.