Setup 360dialog WhatsApp

This guide explains how to integrate 360dialog as your WhatsApp partner by adding the required configuration details in the platform.

Prerequisites

Before starting the integration, ensure you have:

• An approved Meta (Facebook) App

• A verified Meta Business Manager

Setup Facebook App for WhatsApp & Facebook Bots

• A 360dialog Partner Account - Refer the document to register your account

https://docs.360dialog.com/partner/get-started/quickstarts/getting-started-as-a-partner

• Access to the following credentials:

  • Meta App ID & App Secret

  • App Config ID

  • System User Token

  • 360dialog Partner credentials

https://docs.360dialog.com/partner/partner-account/partner-hub#integration-settings

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Step 1: Collect Required Details

You will need the following information before proceeding:

Meta App Details

• App ID

• App Secret

• App Config ID

• App Config ID with Catalog Permissions

• System User Token

360dialog Partner Details

• 360dialog Partner ID

• 360dialog Partner Username

• 360dialog Partner Password

• Solution ID

⚠️ These details are provided by 360dialog or available in your 360dialog Partner Hub.

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Step 2: Navigate to WhatsApp Integration Settings

1. Log in to your Agency Panel

2. Go to Integrations

3. Search WhatsApp, Click on Connect button.

1. Click on Add Configuration

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Step 3: Fill in WhatsApp Integration Details

Basic Configuration

Field	Description
Configuration Name	Enter a friendly name (e.g., 360dialog Production)
Multi-partner Solution Applicability	Select Yes

Meta App Configuration

Field	Description
App ID	Meta App ID
App Secret	Meta App Secret
App Config ID	App configuration ID
App Config ID with catalog permissions	Catalog-enabled App Config ID
System User Token	Generated system user access token
Partner provider	360 dilog (by default selected)

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360dialog Partner Configuration

Field	Description
Solution ID	Provided by 360dialog
360dialog Partner ID	Your partner account ID
360dialog Partner Username	Partner login username
360dialog Partner Password	Partner login password

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Step 4: Save Configuration

1. Double-check all entered values

2. Click Add Configuration

3. Wait for the confirmation message

Once saved successfully, your 360dialog WhatsApp integration is completed.

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Step 5: Assign WhatsApp Number (Post Integration)

After successful integration:

• Proceed to WhatsApp onboarding

• Assign or onboard a WhatsApp number

• Install the WhatsApp bot to start receiving messages

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Common Errors & Troubleshooting

Issue	Resolution
Invalid App ID or Secret	Verify Meta App credentials
Authentication failed	Check System User Token
Partner login error	Validate 360dialog username/password
Configuration not saving	Ensure all mandatory fields are filled

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Important Notes

• Keep all credentials secure

• Do not share partner passwords publicly

• Any change in Meta App or 360dialog credentials requires updating this configuration

• Only admins should perform this integration

Need Help?

Please feel free to reach out to us at [email protected], in case of any questions or concerns.