# Setup 360dialog WhatsApp

### Prerequisites

Before starting the integration, ensure you have:

* An **approved Meta (Facebook) App**
* A **verified Meta Business Manager**

{% content-ref url="/pages/KMVqgVlSJCu1IjPP0fu9" %}
[Setup Facebook App for WhatsApp & Facebook Bots](/partner-platform-guidelines/integration-setup/setup-facebook-app-for-whatsapp-and-facebook-bots.md)
{% endcontent-ref %}

* A **360dialog Partner Account -** Refer the document to register your account

<https://docs.360dialog.com/partner/get-started/quickstarts/getting-started-as-a-partner>

* Access to the following credentials:
  * Meta App ID & App Secret
  * App Config ID
  * System User Token
  * 360dialog Partner credentials

<https://docs.360dialog.com/partner/partner-account/partner-hub#integration-settings>

***

### Step 1: Collect Required Details

You will need the following information before proceeding:

#### Meta App Details

* **App ID**
* **App Secret**
* **App Config ID**
* **App Config ID with Catalog Permissions**
* **System User Token**

#### 360dialog Partner Details

* **360dialog Partner ID**
* **360dialog Partner Username**
* **360dialog Partner Password**
* **Solution ID**

> ⚠️ These details are provided by **360dialog** or available in your **360dialog Partner Hub**.

***

### Step 2: Navigate to WhatsApp Integration Settings

1. Log in to your **Agency Panel**
2. Go to **Integrations**
3. Search **WhatsApp,** Click on Connect button.

<figure><img src="/files/JIae6WxaYKffXrXYzR4S" alt=""><figcaption></figcaption></figure>

4. Click on **Add Configuration**

<figure><img src="/files/p43ouKMciI4iQ2jZLhSR" alt=""><figcaption></figcaption></figure>

***

### Step 3: Fill in WhatsApp Integration Details

#### Basic Configuration

| Field                                    | Description                                        |
| ---------------------------------------- | -------------------------------------------------- |
| **Configuration Name**                   | Enter a friendly name (e.g., 360dialog Production) |
| **Multi-partner Solution Applicability** | Select **Yes**                                     |

#### Meta App Configuration

| Field                                      | Description                        |
| ------------------------------------------ | ---------------------------------- |
| **App ID**                                 | Meta App ID                        |
| **App Secret**                             | Meta App Secret                    |
| **App Config ID**                          | App configuration ID               |
| **App Config ID with catalog permissions** | Catalog-enabled App Config ID      |
| **System User Token**                      | Generated system user access token |
| **Partner provider**                       | 360 dilog (by default selected)    |

<figure><img src="/files/nJaPaUJyXAJlnpCs7QKf" alt=""><figcaption></figcaption></figure>

***

#### 360dialog Partner Configuration

| Field                          | Description             |
| ------------------------------ | ----------------------- |
| **Solution ID**                | Provided by 360dialog   |
| **360dialog Partner ID**       | Your partner account ID |
| **360dialog Partner Username** | Partner login username  |
| **360dialog Partner Password** | Partner login password  |

<figure><img src="/files/q0SQNdfRTZVYrlkl9P2m" alt=""><figcaption></figcaption></figure>

***

### Step 4: Save Configuration

1. Double-check all entered values
2. Click **Add Configuration**
3. Wait for the confirmation message

Once saved successfully, your **360dialog WhatsApp integration is completed**.

***

### Step 5: Assign WhatsApp Number (Post Integration)

After successful integration:

* Proceed to **WhatsApp onboarding**
* Assign or onboard a WhatsApp number
* Install the WhatsApp bot to start receiving messages

***

### Common Errors & Troubleshooting

| Issue                    | Resolution                             |
| ------------------------ | -------------------------------------- |
| Invalid App ID or Secret | Verify Meta App credentials            |
| Authentication failed    | Check System User Token                |
| Partner login error      | Validate 360dialog username/password   |
| Configuration not saving | Ensure all mandatory fields are filled |

***

### Important Notes

* Keep all credentials **secure**
* Do not share partner passwords publicly
* Any change in Meta App or 360dialog credentials requires updating this configuration
* Only **admins** should perform this integration

#### Need Help?

Please feel free to reach out to us at <mark style="color:$primary;"><support@botpenguin.com></mark>, in case of any questions or concerns.


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```

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