> For the complete documentation index, see [llms.txt](https://partners.botpenguin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://partners.botpenguin.com/partner-platform-guidelines/partners/resellers.md).

# Resellers

The **Partners → Resellers** section allows you to create, manage, and monitor your resellers from a single dashboard. You can view reseller activity, manage plans, track usage, and control reseller access.

This feature is designed for **Agencies and Partners** who want to onboard resellers and scale their business.

***

### How to Access Resellers

1. Log in to your **Agency / Partner Dashboard**
2. From the left sidebar, click **Partners**
3. Open the **Resellers** tab (default view)

<figure><img src="/files/tswKLw38lHuWGnF8KwKo" alt=""><figcaption></figcaption></figure>

***

### Overview Section

The **Overview** cards provide a quick snapshot of reseller usage:

* **Resellers**\
  Total number of active resellers under your account.
* **Messages Consumed**\
  Total chatbot messages consumed by all resellers.
* **WhatsApp Messages Consumed**\
  Total WhatsApp messages sent by resellers.
* **Team Members Consumed**\
  Total team members added across all reseller accounts.

These metrics help you track overall partner usage and capacity.

***

### Manage Your Resellers Section

#### Search Resellers

* Use the **Search bar** to quickly find resellers by:
  * Name
  * Email address

***

#### Reseller List Table

Each row in the table represents a reseller with the following details:

| Column            | Description                              |
| ----------------- | ---------------------------------------- |
| **Reseller Name** | Clickable name to view reseller details  |
| **Email**         | Registered reseller email address        |
| **Type**          | Reseller model assigned                  |
| **Plan**          | Plan details (info icon shows plan info) |
| **Joined On**     | Date the reseller was added              |
| **Status**        | Active / Inactive toggle                 |
| **Actions**       | Edit or Delete reseller                  |

***

### Create a New Reseller

1. Click **Create Reseller** (top-right)

<figure><img src="/files/mdTm1RTTOp68hKYMPA85" alt=""><figcaption></figcaption></figure>

**Enter Reseller details:**

1. Partner Type&#x20;

Select how the partner will operate:

* **Reseller with Own Plans** – Partner can create and manage their own pricing plans.
* **Reseller with Commission** – Partner sells plans created by the agency and earns commission.

***

2. Partner Name&#x20;

Enter the official business or brand name of the partner.

***

3. Partner Email&#x20;

This email will be used as the **primary login email** for the partner account.

***

4. Partner Phone&#x20;

Enter the partner’s primary contact phone number.\
Country code can be selected from the dropdown.

***

5. Partner Website

(Optional) Enter the partner’s business website, if available.

***

6. Password&#x20;

Set the login password for the partner account.

***

7. Confirm Password&#x20;

Re-enter the password to confirm accuracy.

***

### Contact Person Details

1. Contact Person Name&#x20;

Name of the primary person responsible for managing this partner account.

***

2. Contact Person Email&#x20;

Email address of the contact person.\
Used for important communication and notifications.

***

3. Contact Person Phone&#x20;

Phone number of the contact person, including country code.

***

### Login Domain

#### Login Domain&#x20;

Create a unique login subdomain for the partner.

**Example:**\
If you enter `acme`, the partner will log in at:

```
https://acme.partner.eleapis.com
```

**Guidelines:**

* Use lowercase letters only
* No spaces or special characters
* Each login domain must be unique

<figure><img src="/files/okMvzI8PeptEwQUXsJW4" alt=""><figcaption></figcaption></figure>

### Manage Reseller Actions

#### Edit Reseller

* Click the **Edit (✏️)** icon to:
  * Update reseller details
  * Change reseller type
  * Modify plan settings

#### Activate / Deactivate Reseller

* Use the **Status toggle** to enable or disable reseller access instantly.

#### Delete Reseller

* Click the **Delete (🗑️)** icon to permanently remove a reseller.
* ⚠️ This action cannot be undone.

Please feel free to reach out to us at <mark style="color:$primary;"><support@botpenguin.com></mark>, in case of any questions or concerns.


---

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