# November'24 Release

## Release 3.8.6

Release Summary \
Date: November 23, 2024

{% hint style="info" %}
**Tested on: November 22, 2024**

* **Operating System (Stable Version):** macOS Sequoia (Version 15.0)
* **Browser:** Chrome (Version 130.0.6723.117)
  {% endhint %}

### ✅ Platform Enhancements and Key Updates for All Users

* **Conditional Flows with If/Else Component in WhatsApp Bot:**
  * Create dynamic conversations by setting up conditional paths based on user inputs or criteria. The If/Else component ensures personalized interactions for diverse scenarios.
* **Custom CSS for Chat Window:**
  * Users can now apply custom CSS to the Website Bot chat window, allowing complete control over the chat's design and appearance.
* **Personalized Rating Screens:**
  * Upload a custom image for the Rating Screen to provide a more branded and engaging feedback experience.
* **Web Categorization Optimization:**
  * Improved website scraping ensures uninterrupted platform use during scraping activities, delivering a smoother user experience.
* **Controlled Inbox Visibility for Leads:**
  * Lead messages now respect **leadsVisibility** settings, showing messages only to authorized agents and enhancing message security.
* **WhatsApp Flow Issue Resolved:**
  * Fixed an issue where WhatsApp bot replies were not appearing in the inbox, ensuring seamless communication.
* **Phone Number Handling Improvements:**
  * Enhanced support for handling phone numbers with shared country codes, such as +1 (US, Canada, and others) and +7 (Russia, Kazakhstan).

### ✅ Platform Enhancements for Partner Teams

* **Custom Script Management in Agency Panel:**
  * Administrators can now manage scripts like Google Analytics or Hotjar for customer accounts via a new **Custom Script** tab in the Agency Panel.

### ✅ Internal Platform Enhancements

* **Freeze Accounts and Paid Customer Count Accuracy:**
  * A new **Freeze Accounts Tab** displays frozen accounts, while the Paid Customer Count now excludes frozen and deleted accounts for accurate reporting.
* **ID Attributes in Messenger Component:**
  * Added ID attributes to Messenger elements, making customization and development easier for technical teams.

***

## Release 3.8.5

Release Summary \
Date: November 18, 2024

{% hint style="info" %}
**Tested on: November 17, 2024**

* **Operating System (Stable Version):** macOS Sequoia (Version 15.0)
* **Browser:** Chrome (Version 130.0.6723.117)
  {% endhint %}

### ✅Platform Enhancements and Key Resolutions

* **Team Management & Auto-Assignment for Chats:** \
  You can now automatically assign chats to specific team members across all the platforms. This feature makes managing your chat interactions even easier and more streamlined.
* **Expanded Chat Translations:** \
  We've added support for new languages in chat translations! You can now communicate in Thai, Traditional Chinese, and Vietnamese.
* **Improved HubSpot Integration:** \
  We've fixed an issue with static and fallback values in HubSpot integration. You now have better control over default fallback values and attribute mapping.
* **WhatsApp Template Improvements:**\
   The Template component for WhatsApp bots now correctly lists all template types (Regular, Carousel, and CTA). You’ll only see CTA templates when appropriate.
* **User Response Fix:** \
  Fixed an issue where user responses with new lines were not being processed correctly. Now, these responses are handled as expected.
* **Website Flow Import Fixes:** \
  Resolved conflicts with duplicate flow names during import. Flow names will now update properly, ensuring a smoother import process.
* **Template Component Reliability:** \
  We’ve ensured that the Template component now triggers consistently in all flows, no matter how many components are present.
* **Inbox Search and Template Fixes:**\
  The search filter will no longer remain active when returning to the inbox.\
  Placeholders in templates now show dynamic content instead of fallback values.

### ✅Internal Platform Improvements

* **Graph API Upgrade:** \
  We’ve upgraded to Graph API v20, which enhances the functionality and support for integrations.
* **HubSpot Centralized Data Handling:** \
  A new central method has been introduced to efficiently manage data from multiple platforms within HubSpot.
* **Faster AI Response Time:** \
  We’ve optimized the AI Response API to deliver faster AI-generated replies, improving your response time for customers.

***

## Release 3.8.4

Release Summary \
Date: November 9, 2024

{% hint style="info" %}
**Tested on: November 8, 2024**

* **Operating System (Stable Version):** macOS Sequoia (Version 15.0)
* **Browser:** Chrome (Version 130.0.6723.117)
  {% endhint %}

### ✅ Platform Enhancements and Key Updates

* **Right-to-Left (RTL) CSS Support for Arabic, Hebrew, and Persian:**
  * Our web app now supports RTL layouts for Arabic, Hebrew, and Persian, ensuring a more natural reading experience for these languages.
* **Chakra CRM Integration Fix:**
  * Resolved connectivity issues with Chakra CRM, ensuring reliable and uninterrupted integration for smoother lead management.
* **Improved Live Chat Transfer to Bot:**
  * Fixed an issue with the Single Choice component that caused incorrect messages after transferring to a bot, ensuring accurate responses.
* **WhatsApp Profile Update Issue Fixed:**
  * Resolved issues with outdated flow triggers affecting WhatsApp profile selection and bot updates, for smoother interaction and accuracy.
* **Persona Deletion:**
  * Users can now delete unwanted personas from the platform, providing better control over personalization.
* **New WhatsApp Order Trigger:**
  * Added a ‘New WhatsApp Order’ trigger to start actions automatically when a new WhatsApp order is received.
* **Enhanced Message Actions in Inbox:**
  * Added new chat management options in the Inbox, allowing users to Reply, Forward, Star, Un-star, Copy, and Delete messages with ease.

***

## Release 3.8.3

Release Summary \
Date: November 1, 2024

{% hint style="info" %}
**Tested on: October 31, 2024**

* **Operating System (Stable Version):** Windows 11 Home (Version 23H2)
* **Browser:** Chrome (Version 130.0.6723.70)
  {% endhint %}

### ✅ Platform Enhancements and Key Updates

1. **Subscription Addon Limit and UI Fixes**\
   Resolved issues with subscription addon limits and improved UI for a more intuitive user experience.<br>
2. **Instagram Reconnect Notifications**\
   A new banner notification alerts users when their Instagram bot connection has expired, making it easy to reconnect and continue engagement.<br>
3. AI Persona Configuration\
   The new AI Persona feature lets you shape your chatbot’s personality, making interactions uniquely engaging and aligned with your brand’s voice.
   * Define your bot's tone, language, and style to match your brand, ensuring a seamless customer experience.
   * Set up different scenarios, allowing the bot to adapt its responses based on the context of the conversation.
   * Guide the bot’s responses with specific instructions to improve accuracy and relevance.
   * Customize response length, formality and formatting to meet diverse user preferences.
   * Adaptive Persona Capabilities