Introduction
Welcome to the BotPenguin Partner Help Center!
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Welcome to the BotPenguin Partner Help Center!
Last updated
Was this helpful?
Welcome to the BotPenguin Partner Help Center!
We’re excited to have you as a white-label partner. At BotPenguin, we aim to empower you with the tools, resources, and knowledge to deliver AI-driven chatbot solutions under your own brand. This Help Center has been created to provide you with comprehensive support, ensuring smooth platform management, effective client engagement, and robust chatbot deployment.
In this Help Center, we have organized everything you need into several main categories: Partner Onboarding, Partner Platform Guidelines, Customer Platform Guidlines, Platform Updates & Info, and Developer Documentation. Additionally, we have an Other section that contains important policies and agreements.
Let’s explore these sections in detail:
This Partner Onboarding is designed to walk you through the process of setting up your account and customizing your branding once you've joined our partner program. You’ll find all the essential tools and resources needed to make your onboarding experience smooth and efficient.
How to set up your partner account.
Key information on platform access.
Our onboarding guide will ensure you are fully prepared to launch your platform and offer chatbot services to your customers.
In this section, you’ll learn how to set-up and configure the BotPenguin platform for your white-label business. Key topics include:
Brand Management: Customize the platform with your logo, colors, and domain to ensure your brand is front and center.
Subscription Management: Set up and manage your partner and customer subscription plans.
Integrations Setup: Integrate third-party apps and services to extend platform functionality.
Team Management: Manage your team with roles and permissions.
Customer Management: Efficiently handle customer accounts and operations.
Analytics: Track and analyze platform usage and chatbot performance to help optimize your offerings.
This section ensures you have complete control over the technical and operational aspects of your platform.
This section contains training resources to help you and your team become experts in using BotPenguin's features:
New Bot Setup: Learn how to create, customize, and deploy chatbots.
WhatsApp and Chatflow Setup: Configure chatbots for popular platforms like WhatsApp and set up conversational flows.
API Usage in Chatflows: Learn how to integrate third-party APIs into your chatbots for advanced use cases.
AI Setup: Understand how to build and configure AI-powered bots for enhanced customer engagement.
Our training guides ensure your team has the skills and knowledge to offer high-quality chatbot solutions to clients.
In this section, stay informed about the latest developments, provide feedback, and participate in shaping the future of BotPenguin:
Stay Updated with What's New: Keep up with new features, updates, and platform improvements.
Raise Bugs & New Feature Requests: Easily submit bugs or request new features through our feedback system.
Tracking Product Roadmap: Get insights into upcoming features and platform enhancements.
Product Feedback: Provide feedback that will help shape the future of BotPenguin and enhance your user experience.
Platform Uptime Status: Stay updated on the platform's performance and uptime to ensure business continuity.
This section ensures that you are always aware of product developments and have the opportunity to influence BotPenguin’s growth.
This section provides technical documentation for developers, including:
API Token & Keys: How to generate and manage API tokens for secure integrations.
API Documentation: In-depth technical guides for using BotPenguin's APIs to extend platform functionality and create custom integrations.
With this documentation, developers can seamlessly integrate and build upon the BotPenguin platform.
This section contains important legal and policy-related documents, ensuring that your partnership with BotPenguin is clear and transparent:
Terms & Conditions of Service: Understand the legal terms of using the BotPenguin platform.
Privacy Policy: Learn how we handle data and protect user privacy.
Service Level Agreement: Detailed information on the service levels and uptime you can expect.
These documents are essential for a smooth and compliant partnership experience.
We encourage you to explore the sections in detail and reach out to our support team if you need assistance. This Help Center is designed to make your journey as a white-label partner smooth, efficient, and successful.