Help Center

This page is a step-by-step guide on setting up the help center on your Panel!

What is the Help Center?

The Help Center is a built-in feature offered to agencies on the King and Emperor plans. It allows agencies to create a complete self-help experience for their own customers—directly inside the customer dashboard.

With the Help Center, agencies can add and manage helpful content such as:

• Tutorial videos to guide customers through the setup process

• Step-by-step documentation

• Product updates and announcements

• Social media links

• A customized homepage with grouped resources

The goal is to reduce support dependency and make onboarding smoother for the end customers.

Each agency can set up and customize their Help Center through their admin dashboard. They can control the layout, upload their own content, and decide how it appears to customers. The Help Center only shows up if it is enabled by the Super Admin.

In short, the Help Center gives agencies a powerful way to support and engage their customers—without any extra tools or integrations.

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Benefits of using the Help Center:

The Help Center is more than just a support tool—it’s a strategic asset for agencies looking to improve customer experience and streamline support operations. Here are the key benefits:

• Faster onboarding for customers: Help your customers get started with ease using guided videos, setup wizards, and quick-access documentation—right from their dashboard.

• Reduced support load: Minimize repetitive support queries by providing instant, self-service answers to common questions—freeing up your team’s bandwidth.

• Customizable and brand-friendly: Control how your Help Center looks and feels. Use your own branding, icons, and tone to deliver a consistent experience across your platform.

• Centralized resource hub: Organize all your educational and support resources—videos, articles, announcements, and links—in one convenient place.

• Improved customer engagement and retention: By offering timely, relevant help content, you enhance customer satisfaction, increase platform adoption, and improve long-term retention.

• Low maintenance, high value: Set it up once and update only when needed. Content management is quick, simple, and requires no technical expertise.

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Where does the Help Center Appear, and who can access it?

• The Help Center module appears in the Partner Panel, located just below the “Configurations” section.

• It is only available to agencies on the King or Emperor plans.

• The Help Center content is shown to customers as part of their dashboard interface under a dedicated Help Center section.

• Customers of those agencies can view the Help Center in a read-only format inside their own dashboard.

• Customers cannot edit or manage any Help Center content.

• Agencies on other plan tiers will not see the Help Center module.

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Structure of Help Center:

The Help Center consists of five tabs, each serving a specific function. Some tabs also control content that appears on the customer's main dashboard.

• Home Page Setup

  • Manages the layout and content collections shown on the customer dashboard.

  • Allows adding resource groups with titles, descriptions, icons, and optional cover images.

• Setup Wizard

  • Lets agencies create step-by-step video tutorials using YouTube links.

  • Videos can be set to open inside the dashboard or in a new browser tab.

• Help Docs

  • Organizes support articles into categorized collections with external/internal links.

  • Includes toggles for cover images and how links open (same tab or new tab).

• Updates

  • Showcases new features or announcements via cards with titles, icons, and CTAs.

  • Supports drag-and-drop ordering and enable/disable per update item.

• Social Media

  • Displays social media cards both inside the Help Center and on the main dashboard.

  • Each card includes platform name, description, icon, and a redirect link.