Customer's Subscription

Wondering how to manage subscriptions in customer's panel?

BotPenguin Subscriptions

BotPenguin is a SaaS-based chatbot provider platform where you can create a website bot, Live chatbot widget, Chatbot page, WhatsApp bot, Telegram bot, and Facebook bot. Currently, you can manage your subscription to bots from the BotPenguin Dashboard, except for WhatsApp, which is handled offline. Here is how you can manage your subscriptions.

You have options here, want to read or watch?

If you want to watch, be our guest

Otherwise, read on.

Current Subscription

Check your current subscriptions from the subscriptions panel. You can access the same by clicking on the Subscriptions in the left side menu bar and then selecting the Subscriptions tab in the top menu bar as shown in the image below. Here you can see all of your current subscription details.

Current BotPenguin Subscription Details

Upgrade your plan

BotPenguin Plan

Step 1: Once you can see the screen similar to above,

a. Select whether you want to purchase the Monthly or yearly plan from the top left.

You will get two months FREE in the yearly plan.

b. Select the number of messages you want to consume monthly from the message slider bar.

Message Slab Selector

c. Now click on Upgrade button as shown below in the image.

Upgrade Plan

Once you click on the Upgrade button, You can Follow the on-screen instructions and make the payment. Once payment is made, You are good to go. In case of any issues contact us at [email protected] .

Downgrade/Cancel plan

You can downgrade your plan in a few quick steps; here is how:

Step 1: Navigate to the Subscriptions panel from the left menu bar and then go to the Plan tab.

BotPenguin Plan

Step 2: Click on the Free Plan button available under the baby plan option.

Free BotPenguin Plan

Step 3: Once you click on the Free plan button, you will see the below pop-up, You can downgrade your plan by clicking on the Downgrade to FREE plan.

Downgrade your plan

Step 4: Once you complete step 2, you will see the confirmation message that your cancellation/downgrade request has been placed. You need to confirm the same from the Subscription tab as shown in the image below. You should see the downgrade request as shown in the image below. If yes, You are done! Your plan will be downgraded in next billing cycle and you won't be charged from now on.

Downgrade Request Confirmation

In case of any questions or concerns, Contact us at [email protected]

Need Help?

Please feel free to reach out to us at [email protected], in case of any questions or concerns.