# Customer's Subscription

## BotPenguin Subscriptions

BotPenguin is a SaaS-based chatbot provider platform where you can create a website bot, Live chatbot widget, Chatbot page, WhatsApp bot, Telegram bot, and Facebook bot. Currently, you can manage your subscription to bots from the BotPenguin Dashboard, except for WhatsApp, which is handled offline. Here is how you can manage your subscriptions. 

You have options here, want to read or watch?

If you want to watch, be our guest 

{% embed url="<https://youtu.be/5W73o_ORG_Q>" %}

Otherwise, read on.

## Current Subscription

Check your current subscriptions from the `subscriptions` panel. You can access the same by clicking on the `Subscriptions` in the left side menu bar and then selecting the `Subscriptions` tab in the top menu bar as shown in the image below. Here you can see all of your current subscription details.

<figure><img src="https://1613146696-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZpVksvLNWoWVCzCZ4a1O%2Fuploads%2FXFdnDDcqFtBAKUiNhdtb%2F6.png?alt=media&#x26;token=8c211027-1a38-4b06-8a4b-4171ceab8fa0" alt="Current BotPenguin Subscription Details "><figcaption><p>Current BotPenguin Subscription Details </p></figcaption></figure>

## Upgrade your plan

<figure><img src="https://1613146696-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZpVksvLNWoWVCzCZ4a1O%2Fuploads%2FJXiPnNj5WXTHbpgIlB4d%2F1.png?alt=media&#x26;token=b469e0c3-8cd1-482e-a1f8-2780a0160d50" alt="BotPenguin Plan"><figcaption><p>BotPenguin Plan</p></figcaption></figure>

**Step 1**: Once you can see the screen similar to above,&#x20;

a. Select whether you want to purchase the Monthly or yearly plan from the top left.&#x20;

{% hint style="success" %}
You will get two months FREE in the yearly plan.
{% endhint %}

![](https://1613146696-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZpVksvLNWoWVCzCZ4a1O%2Fuploads%2FQyCiFkL4qD4ZOdUha8Mw%2Fimage.png?alt=media\&token=e4024555-32bd-4a39-b074-e1eadf6922b2)

b. Select the number of messages you want to consume monthly from the message slider bar.

<figure><img src="https://1613146696-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZpVksvLNWoWVCzCZ4a1O%2Fuploads%2Fiq0QOnXgkGBv5ndyDqZF%2Fimage.png?alt=media&#x26;token=12106b89-a420-4487-933c-7720e509014b" alt="Message Slab Selector - BotPenguin"><figcaption><p>Message Slab Selector</p></figcaption></figure>

c. Now click on `Upgrade` button as shown below in the image.&#x20;

<figure><img src="https://1613146696-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZpVksvLNWoWVCzCZ4a1O%2Fuploads%2FnFI0710Vrov9Peyx11mK%2F4.png?alt=media&#x26;token=4e2d08e6-4b38-4d95-9c63-679167a59665" alt="Upgrade Plan"><figcaption><p>Upgrade Plan</p></figcaption></figure>

Once you click on the `Upgrade` button, You can Follow the on-screen instructions and make the payment. Once payment is made, You are good to go. In case of any issues contact us at <contact@botpenguin.com> .

## Downgrade/Cancel plan

You can downgrade your plan in a few quick steps; here is how:

**Step 1**: Navigate to the `Subscriptions` panel from the left menu bar and then go to the `Plan` tab.&#x20;

<figure><img src="https://1613146696-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZpVksvLNWoWVCzCZ4a1O%2Fuploads%2FoMmKoEGePVl0qIWxccut%2F1.png?alt=media&#x26;token=69cd9549-177c-4ec0-a041-520a3a71f2db" alt="BotPenguin Plan"><figcaption><p>BotPenguin Plan</p></figcaption></figure>

**Step 2:** Click on the `Free Plan` button available under the baby plan option.&#x20;

<figure><img src="https://1613146696-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZpVksvLNWoWVCzCZ4a1O%2Fuploads%2FPBW1tmoo9pCR9BGz99fY%2F3.png?alt=media&#x26;token=770ca01c-9c86-40a3-9545-8bc77c34edce" alt="Free BotPenguin Plan"><figcaption><p>Free BotPenguin Plan</p></figcaption></figure>

**Step 3:** Once you click on the Free plan button, you will see the below pop-up, You can downgrade your plan by clicking on the `Downgrade to FREE plan`.

<figure><img src="https://1613146696-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZpVksvLNWoWVCzCZ4a1O%2Fuploads%2FMWErpYXJS6G83JbYYX1d%2F5.png?alt=media&#x26;token=5bcd24e5-56d8-4655-86b7-8e56c57e664c" alt="Downgrade your plan"><figcaption><p>Downgrade your plan</p></figcaption></figure>

**Step 4:** Once you complete step 2, you will see the confirmation message that your cancellation/downgrade request has been placed. You need to confirm the same from the `Subscription` tab as shown in the image below. You should see the downgrade request as shown in the image below. If yes, You are done! Your plan will be downgraded in next billing cycle and you won't be charged from now on.

<figure><img src="https://1613146696-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZpVksvLNWoWVCzCZ4a1O%2Fuploads%2Fy3sv5hjL6VkUireQMVuz%2F2.png?alt=media&#x26;token=77d6dcf5-39b3-4ca7-8bad-7c39cea62adf" alt="Downgrade Request Confirmation"><figcaption><p>Downgrade Request Confirmation</p></figcaption></figure>

{% hint style="info" %}
In case of any questions or concerns, Contact us at <contact@botpenguin.com>
{% endhint %}

#### Need Help?

Please feel free to reach out to us at <mark style="color:$primary;"><support@botpenguin.com></mark>, in case of any questions or concerns.