# Subscriptions

### What is Your Plan?

The **Your Plan** section is where you can manage everything related to your Partner subscription. It allows you to view available plans, upgrade or downgrade, purchase add-ons, check usage, and access billing and invoice details—all from a single place.

***

### Benefits of Your Plan

* 📊 Get a complete overview of your current subscription and usage.
* ⚡ Upgrade or downgrade plans instantly without contacting support.
* 🧩 Purchase add-ons instead of changing your entire plan.
* 🧾 Access invoices and billing details anytime.
* 🔍 Track conversations, bots, and message usage in real time.

#### Overview

The subscription page has **five main sections**: **Plans**, **Add-ons**, **Current Plan**, **Billing**, and **Invoices**. Below is a detailed explanation of each section.

-> Go to **"Your plan"** section from the main menu :

#### 1. **Plans**

* In this section, you can view all available plans offered for partners.
* Each plan shows its features listed on pricing cards.
* You can also check the status of your current plan here.
* If you need to upgrade or downgrade, you can click the Upgrade/Downgrade buttons available for each plan.
* Switching plans is quick and easy, directly from this section.

<figure><img src="https://1613146696-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZpVksvLNWoWVCzCZ4a1O%2Fuploads%2FRPGqfPC97ZNr5zjfIm8W%2FTemplate%20Creation%20%E2%80%93%201%20(3).png?alt=media&#x26;token=d69f12a4-9765-4b67-9229-8ee707121224" alt=""><figcaption></figcaption></figure>

#### 2. **Add-ons**

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* This section lists all available add-ons.
* If you’ve used 100% of your current plan’s allowance during the billing cycle, you can buy additional add-ons without changing your whole plan.
* Add-ons are available for chats, bots, agents, and conversations.
* There’s also a white-label chat add-on to remove BotPenguin branding from your bots.
* To add an add-on, click the **+ icon** as shown in the screenshot. The pricing will be displayed in the cart.

#### 3. **Current Plan**

* Here, you can view all the details of your current plan.
* It shows:
  * Total messages sent
  * Conversations used and how many remain
  * Bots created and the number of bots per platform
* This section gives you an overview of how much of your plan you’ve used so far.

<figure><img src="https://1613146696-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZpVksvLNWoWVCzCZ4a1O%2Fuploads%2FpArCtpVIVdl7Fqk7FWWR%2FTemplate%20Creation%20%E2%80%93%202.png?alt=media&#x26;token=239ad5a7-6280-4f5a-a614-cc2e1ea8020d" alt=""><figcaption></figcaption></figure>

#### 4. **Billing**

* In this section, you’ll find billing details, including your billing address and any necessary information for payments.

<figure><img src="https://1613146696-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZpVksvLNWoWVCzCZ4a1O%2Fuploads%2FRWcX0sjifslbK2A7EY1i%2FTemplate%20Creation%20%E2%80%93%203.png?alt=media&#x26;token=22f73f77-4e4b-427f-ad06-534f20f97b2b" alt=""><figcaption></figcaption></figure>

#### 5. **Invoices**

* This section contains all your invoices for payments made to your Agency panel.
* For each invoice, you have action buttons to:
  * Download the invoice
  * Receive the invoice via email

This structure ensures you can easily manage your subscriptions, track usage, and handle billing and invoices efficiently.

<figure><img src="https://1613146696-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZpVksvLNWoWVCzCZ4a1O%2Fuploads%2FqM141omjN8PKdDHBsKqC%2FTemplate%20Creation%20%E2%80%93%204%20(1).png?alt=media&#x26;token=023fa14d-8a15-450d-af2a-d20ce38d6753" alt=""><figcaption></figcaption></figure>

### FAQs

<details>

<summary>How do I upgrade or downgrade my plan?</summary>

Go to the **“Your Plan” → “Plans”** section and click the Change Plan button under the plan you want to switch then popup will appear to **“Upgrade”** or **“Downgrade”**  plan , confirm will raise the upgrade or downgrade request.

</details>

<details>

<summary>Can I buy additional resources without changing my plan?</summary>

Yes. You can purchase add-ons for chats, bots, agents, or conversations from the **“Add-ons”** section.

</details>

<details>

<summary>What happens if I reach my plan limits?</summary>

If you reach 100% of your plan’s allowance during the billing cycle, you can purchase add-ons to continue using the service without upgrading your plan.

</details>

<details>

<summary>Where can I check my plan usage?</summary>

You can see your usage details in the **“Current Plan”** section, including messages sent, conversations used, and bots created.

</details>

<details>

<summary>What is the white-label chat add-on?</summary>

The white-label chat add-on removes BotPenguin branding from your bots, allowing you to present a fully branded experience.

</details>

<details>

<summary>Are add-ons recurring or one-time purchases?</summary>

Add-ons are one-time purchase.

</details>

If you still have questions for our team, write to us at [**support@botpenguin.com**](mailto:support@botpenguin.com). We’ll get back to you within 48 hours.