Subscriptions
This section contains essential information and usage guidelines for managing your subscription, add-ons, billing, and invoices inside Partner's Panel.
What is Your Plan?
The Your Plan section is where you can manage everything related to your Partner subscription. It allows you to view available plans, upgrade or downgrade, purchase add-ons, check usage, and access billing and invoice details—all from a single place.
Benefits of Your Plan
📊 Get a complete overview of your current subscription and usage.
⚡ Upgrade or downgrade plans instantly without contacting support.
🧩 Purchase add-ons instead of changing your entire plan.
🧾 Access invoices and billing details anytime.
🔍 Track conversations, bots, and message usage in real time.
Overview
The subscription page has five main sections: Plans, Add-ons, Current Plan, Billing, and Invoices. Below is a detailed explanation of each section.
-> Go to "Your plan" section from the main menu :
1. Plans
In this section, you can view all available plans offered for partners.
Each plan shows its features listed on pricing cards.
You can also check the status of your current plan here.
If you need to upgrade or downgrade, you can click the Upgrade/Downgrade buttons available for each plan.
Switching plans is quick and easy, directly from this section.
2. Add-ons
This section lists all available add-ons.
If you’ve used 100% of your current plan’s allowance during the billing cycle, you can buy additional add-ons without changing your whole plan.
Add-ons are available for chats, bots, agents, and conversations.
There’s also a white-label chat add-on to remove BotPenguin branding from your bots.
To add an add-on, click the + icon as shown in the screenshot. The pricing will be displayed in the cart.
3. Current Plan
Here, you can view all the details of your current plan.
It shows:
Total messages sent
Conversations used and how many remain
Bots created and the number of bots per platform
This section gives you an overview of how much of your plan you’ve used so far.
4. Billing
In this section, you’ll find billing details, including your billing address and any necessary information for payments.
5. Invoices
This section contains all your invoices for payments made to your Agency panel.
For each invoice, you have action buttons to:
Download the invoice
Receive the invoice via email
This structure ensures you can easily manage your subscriptions, track usage, and handle billing and invoices efficiently.
FAQs
How do I upgrade or downgrade my plan?
Go to the “Your Plan” → “Plans” section and click the Change Plan button under the plan you want to switch then popup will appear to “Upgrade” or “Downgrade” plan , confirm will raise the upgrade or downgrade request.
Can I buy additional resources without changing my plan?
Yes. You can purchase add-ons for chats, bots, agents, or conversations from the “Add-ons” section.
What happens if I reach my plan limits?
If you reach 100% of your plan’s allowance during the billing cycle, you can purchase add-ons to continue using the service without upgrading your plan.
Where can I check my plan usage?
You can see your usage details in the “Current Plan” section, including messages sent, conversations used, and bots created.
What is the white-label chat add-on?
The white-label chat add-on removes BotPenguin branding from your bots, allowing you to present a fully branded experience.
If you still have questions for our team, write to us at [email protected]. We’ll get back to you within 48 hours.
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