# WhatsApp FAQs

<details>

<summary>How and when your conversation limits in WhatsApp will increase?</summary>

Each time you initiate a new conversation with a unique customer Meta will determine if your limit should be increased. This determination is based on the following criteria:

* your phone number status is **Connected**
* your phone number quality rating is **Medium** or **High**
* in the last 7 days, you have initiated X or more conversations with unique customers, where X is your current messaging limit divided by 2

If you meet all conditions, we will increase your messaging limit by one level in 24 hours.

</details>

<details>

<summary>How to check Meta Conversation limit</summary>

You can check your current messaging limits in the **WhatsApp Manager** > **Overview Dashboard** > **Insights** tab. The panel depicted below will only show your current limit if your messaging limit has increased from the default limit of 250.

<img src="https://scontent-bom1-1.xx.fbcdn.net/v/t39.2365-6/354555723_1304614063804364_7780175792662997155_n.png?_nc_cat=110&#x26;ccb=1-7&#x26;_nc_sid=ad8a9d&#x26;_nc_ohc=86uelZPZVaEAX8DaIac&#x26;_nc_ht=scontent-bom1-1.xx&#x26;oh=00_AfDvVk7W3P_5oG_682nkpa4iKYXTuYQOTL8j5yx9pDC2BA&#x26;oe=64DB432B" alt="" data-size="original">

</details>

<details>

<summary>What is the phone number quality rating, and how does it affect my messaging limit?</summary>

The phone number quality rating is a measure of your phone number's reliability and trustworthiness when initiating conversations with customers. If your phone number has been flagged in the last 7 days, Meta will immediately decrease your messaging limit by one level. This means you will have a reduced capacity to initiate new conversations with unique customers.

</details>

<details>

<summary><strong>How to add a new WhatsApp template?</strong></summary>

You can create templates either from the WhatsApp Meta Manager or using the BotPenguin template tab.

</details>

<details>

<summary>Is there a free plan?</summary>

No, WhatsApp's new policies do not allow free trials; if anyone provides it, it is nothing but false advertising.

</details>

<details>

<summary>What is your markup on Meta prices?</summary>

We do not charge anything on top of Meta conversation charges; you pay the WhatsApp conversations fee directly to Meta.

</details>

<details>

<summary>Is there any message limit?</summary>

No, all charges are conversations based. BotPenguin’s platform pricing is based on the plan of conversations you choose.

</details>

<details>

<summary>I want a WhatsApp bot along with my website bot, what should I do?</summary>

You must take two separate subscriptions, as WhatsApp has a different pricing structure.

</details>

<details>

<summary>Can you provide me with green-tick verification?</summary>

We do; we'll get you through everything once you start with us.

</details>

<details>

<summary>Can I send bulk messages?</summary>

Yes, they can be scheduled and targeted as per your strategy.

</details>