Trigger Actions
Contains information about the chat components in trigger actions.
Last updated
Contains information about the chat components in trigger actions.
Last updated
It is used to initiate live chat with your available agent.
It will create a live chat request.
You can enter a text message to inform the user that the request has been triggered.
By clicking on "Manage Team," you will be redirected to the Team's Section, where you can assign roles and manage your team.
It is used to trigger AI in chat flow.
You can enter the first message that will be sent before starting the AI-generated questions.
Select the number of queries to be resolved using AI.
If the query suggestion box is checked, you must provide up to 3 chat suggestions to be used initially.
After that, ChatGPT will provide query suggestions based on the prompt you enter.
You can also train your AI, and the query suggestions and replies will be based on that training.
It is used to automatically assign live chat request among team members.
You can either assign the task to a team member by selecting their name.
or
You can assign it by department, select the department, and set the assignment logic to "Round Robin," where each team member will be automatically assigned a live chat request one by one in a round.
You can choose not to assign tasks to offline agents and assign them only during business hours.
