Trigger Actions

Contains information about the chat components in trigger actions.

1. Live Chat

It is used to initiate live chat with your available agent.

• It will create a live chat request.

• You can enter a text message to inform the user that the request has been triggered.

• By clicking on "Manage Team," you will be redirected to the Team's Section, where you can assign roles and manage your team.

Live Chat

2. If/Else branch

3. Chat GPT

It is used to trigger AI in chat flow.

• You can enter the first message that will be sent before starting the AI-generated questions.

• Select the number of queries to be resolved using AI.

• If the query suggestion box is checked, you must provide up to 3 chat suggestions to be used initially.

• After that, ChatGPT will provide query suggestions based on the prompt you enter.

• You can also train your AI, and the query suggestions and replies will be based on that training.

Chat GPT

4. Redirect

The Redirect chat component is used when you want to trigger another flow based on a specific selection within your chatbot. This component enables seamless redirection between flows.

To use this feature:

1. Add the Component: Navigate to the left menu and add the "Redirect" component to your flow.

2. Customize the Action: Once added, you can configure its action in the settings panel on the right-hand side.

• Use the dropdown menu to select the flow to which you want the conversation to be redirected.

• If the desired flow has not yet been created, refer to the link provided to create multiple flows How BotPenguin Works - Redirect Component

After creating the necessary flows, they will appear in the dropdown menu, ready to be selected for redirection.

5. Assign Chat

It is used to automatically assign live chat request among team members.

• You can either assign the task to a team member by selecting their name.

or

• You can assign it by department, select the department, and set the assignment logic to "Round Robin," where each team member will be automatically assigned a live chat request one by one in a round.

• You can choose not to assign tasks to offline agents and assign them only during business hours.

Assign Chat