How to Enable the Voice Bot Feature for Customers

Step by Step guide to Enable the Voice Bot feature for the Customers

The Voice Bot feature allows customers to use voice-based automation in their bots. This feature is available only for customers on the King Plan and must be explicitly enabled by the agency from the Agency Panel.

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Important Notes Before You Start

• ✅ Voice Bot is exclusive to the King Plan

• ✅ Customers can use Voice Bot only if it is enabled in their assigned plan

• ⚠️ If the Voice Bot feature is turned OFF later, it will still remain active for the current billing lifecycle and will be disabled from the next lifecycle

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Steps to Enable Voice Bot for Customers

Step 1: Log in to the Agency Panel

• Log in to your BotPenguin Agency Panel using your agency credentials.

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Step 2: Navigate to Customer Plans

1. Go to Partners from the left sidebar

2. Click on Customer Plans

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Step 3: Edit the King Plan

1. Select or edit the King Plan

1. Navigate to the Features section

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Step 4: Enable the Voice Bot Feature

• Locate the Voice Bot toggle

• Turn the toggle ON

✅ Once enabled, the change is instantly reflected for all customers assigned to the King Plan.

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Feature Behavior & Lifecycle Rules

Action	Effect
Voice Bot turned ON	Immediately available to customers
Voice Bot turned OFF	Remains active until current billing cycle ends
New billing cycle starts	Voice Bot gets disabled if toggle remains OFF

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Who Can Use the Voice Bot?

• ✔️ Customers on King Plan

• ✔️ King Plan customers only if Voice Bot is enabled by the agency

• ❌ Not available on lower-tier plans

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Troubleshooting

Voice Bot not visible for customer?

• Check if:

  • Customer is on the King Plan

  • Voice Bot toggle is enabled in Customer Plans

  • Customer has refreshed or re-logged into the dashboard

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Summary

• Voice Bot is a premium feature

• Controlled fully by the Agency via Customer Plans

• Instant enablement

• Graceful disablement (effective next lifecycle)

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FAQs

Which plan supports the Voice Bot feature?

The Voice Bot feature is available only on the King Plan.

Who can enable the Voice Bot feature?

Only the Agency can enable or disable the Voice Bot feature from the Agency Panel under Customer Plans.

Can customers enable Voice Bot themselves?

No. Customers cannot enable the Voice Bot feature on their own. It must be enabled by the agency as part of the King Plan configuration.

When does the Voice Bot feature become active after enabling?

Once enabled by the agency, the Voice Bot feature becomes available immediately for all customers assigned to the King Plan.

What happens if the Voice Bot feature is disabled?

If the Voice Bot feature is turned OFF:

• It will remain active for the current billing lifecycle

• It will be disabled automatically from the next billing cycle

Please feel free to reach out to us at [email protected], in case of any questions or concerns.