# How to Enable the Voice Bot Feature for Customers

The **Voice Bot** feature allows customers to use voice-based automation in their bots. This feature is **available only for customers on the King Plan** and must be **explicitly enabled** by the agency from the Agency Panel.

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### Important Notes Before You Start

* ✅ Voice Bot is **exclusive to the King Plan**
* ✅ Customers can use Voice Bot **only if it is enabled in their assigned plan**
* ⚠️ If the Voice Bot feature is **turned OFF later**, it will **still remain active for the current billing lifecycle** and will be disabled from the **next lifecycle**

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### Steps to Enable Voice Bot for Customers

#### Step 1: Log in to the Agency Panel

* Log in to your **BotPenguin Agency Panel** using your agency credentials.

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#### Step 2: Navigate to Customer Plans

1. Go to **Partners** from the left sidebar
2. Click on **Customer Plans**

<figure><img src="/files/ugC6aunfuwBvk4c5j56K" alt=""><figcaption></figcaption></figure>

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#### Step 3: Edit the King Plan

1. Select or edit the **King Plan**

<figure><img src="/files/s4S9dBpLdMJsCw5RTGyj" alt=""><figcaption></figcaption></figure>

2. Navigate to the **Features** section

<figure><img src="/files/9dAx33N1Vb05pPiufHBX" alt=""><figcaption></figcaption></figure>

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#### Step 4: Enable the Voice Bot Feature

* Locate the **Voice Bot** toggle
* Turn the toggle **ON**

✅ Once enabled, the change is **instantly reflected** for all customers assigned to the King Plan.

<figure><img src="/files/IVXx3ZXG6Eu18RvjVk1k" alt=""><figcaption></figcaption></figure>

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### Feature Behavior & Lifecycle Rules

| Action                   | Effect                                          |
| ------------------------ | ----------------------------------------------- |
| Voice Bot turned **ON**  | Immediately available to customers              |
| Voice Bot turned **OFF** | Remains active until current billing cycle ends |
| New billing cycle starts | Voice Bot gets disabled if toggle remains OFF   |

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### Who Can Use the Voice Bot?

* ✔️ Customers on **King Plan**
* ✔️ King Plan customers **only if Voice Bot is enabled** by the agency
* ❌ Not available on lower-tier plans

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### Troubleshooting

**Voice Bot not visible for customer?**

* Check if:
  * Customer is on the **King Plan**
  * Voice Bot toggle is **enabled** in Customer Plans
  * Customer has refreshed or re-logged into the dashboard

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### Summary

* Voice Bot is a **premium feature**
* Controlled fully by the **Agency via Customer Plans**
* Instant enablement
* Graceful disablement (effective next lifecycle)

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### FAQs

<details>

<summary>Which plan supports the Voice Bot feature?</summary>

The Voice Bot feature is available **only on the King Plan**.

</details>

<details>

<summary>Who can enable the Voice Bot feature?</summary>

Only the **Agency** can enable or disable the Voice Bot feature from the **Agency Panel** under **Customer Plans**.

</details>

<details>

<summary>Can customers enable Voice Bot themselves?</summary>

No. Customers **cannot enable** the Voice Bot feature on their own. It must be enabled by the agency as part of the King Plan configuration.

</details>

<details>

<summary>When does the Voice Bot feature become active after enabling?</summary>

Once enabled by the agency, the Voice Bot feature becomes **available immediately** for all customers assigned to the King Plan.

</details>

<details>

<summary>What happens if the Voice Bot feature is disabled?</summary>

If the Voice Bot feature is turned OFF:

* It will **remain active for the current billing lifecycle**
* It will be **disabled automatically from the next billing cycle**

</details>

Please feel free to reach out to us at <mark style="color:$primary;"><support@botpenguin.com></mark>, in case of any questions or concerns.


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