> For the complete documentation index, see [llms.txt](https://partners.botpenguin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://partners.botpenguin.com/customer-platform-guidelines/frequently-asked-questions-faqs/partners-faqs/subscription-faqs.md).
# Subscription FAQs
What happens when I downgrade a plan?
When you request to downgrade your plan, the change will take effect at the end of your current billing cycle. You can continue using your current plan until that time, and the new plan will be applied after the billing period ends.
What happens when I upgrade a plan?
If you’re currently on a paid plan and wish to upgrade to a higher plan, the unused amount from your current plan will be deducted from the cost of the new plan. Additionally, GST will be applied to the final amount.
For example, if you have a current plan costing $100 and you've used $40 of it, you have $60 remaining. If the new plan costs $150, your effective cost will be $150 - $60 = $90. GST will then be applied to the $90.
What happens when my plan is over?
If you're on auto-renewal, your plan will be renewed automatically if the payment is successful. If the payment fails, a grace period will begin, giving you extra time to make the payment.
How can I buy a add-on on my current plan?
If you're subscribed to a yearly plan, you have the option to buy either a monthly or yearly add-on. However, if you choose a monthly add-on, it will only remain active for the rest of the current month. To keep using the add-on in the following month, you'll need to purchase it again when the new month starts.
How can I get my invoice over the mail?
To get your invoice over email, go to the Invoice section in the Subscription panel. Click on the mail icon in the action button, and the invoice will be sent directly to your email.
How the billing works in Grace period?
If you renew your plan during the grace period, the days in the grace period will be added to your next billing cycle, so you won’t lose any time.
How many days are in Grace period?
Partners have a 15-day grace period. You can renew your plan within this period to continue using services without any interruptions.
What is grace period?
The grace period is an extra set of days we provide after your current billing plan ends to ensure your services aren’t interrupted. During this time, you can renew your plan without any disruption.
What if I renew my plan while Grace period?
If you renew your plan after the grace period, you will be charged for the grace period based on a percentage of your previous plan's cost, along with the full cost of the new plan you’re purchasing.
How does auto-renewal of plan works?
In auto-renewal mode, you’ll receive a reminder before your plan ends. This ensures you have sufficient funds on your credit card to cover the cost of the plan and continue your services without interruption. If you have sufficient funds on your credit card, the amount will be automatically deducted, and your plan will be renewed
What happens if the payment is failed in case of auto renewal?
If the payment for auto-renewal fails, you will enter a grace period. During this time, you have the opportunity to renew your plan and avoid service disruption.
What if I consume all the messages before the plan is over?
If you use up your resources before your plan expires, you can purchase add-on packs for extra messages or services as needed.
Can I buy a monthly add-on if I m currently on a annual plan?
Yes, you can buy a monthly add-on if you are currently on a annual plan.
What happens if my account gets frozen?
If your account gets frozen, all your services will be disrupted, and your bots will stop functioning until your plan is renewed.
What if i want to remove the Add-on from my next plan before renewal?
If you want to remove an add-on before renewing your plan, you’ll need to manually remove it from your account. If you don’t remove it and renew the plan directly, you’ll be charged for both the add-on and the new plan.
Is there any add-on for additional payment gateway?
If you need an additional payment gateway, it can be developed upon request as a custom feature. The charges for this development will vary based on several factors, that can be discussed with the BotPenguin team.
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