Onboarding

Find answers to the most asked questions regarding the partner onboarding.

What integrations are available with Emperor compared to KING?

Emperor offers additional AI features, ChatGPT integrations, more integrations and messages compared to King Plan.

Can customers integrate their own GPT4 account?

Yes, customers can integrate their own GPT4 account.

Are there any fees for using the Payment Gateway?

Stripe and RazorPay can be integrated into your system without any additional charges.

Is the Early Bird Pricing a one-time thing?

No, the prices will remain consistent for existing partners for the initial two years.

Does the platform offer APIs for seamless integration with other marketing tools and software?

We offer over 60 integrations on the platform. If you need integration with any other marketing tool, please share the details, and we will handle it as part of custom development.

Can the platform integrate with our CRM system for seamless customer data management?

Yes, you can integrate your CRM system with the platform using custom apps integration. We can also assist with the integration if needed

What security measures are in place to protect user data and ensure privacy?

We follow GDPR compliance and store data in encrypted format on our AWS server to ensure security and privacy.

Is the platform compliant with GDPR and other data protection regulations?

Yes, the platform is GDPR compliant, and we are working on making it HIPAA compliant as well.

What analytics and reporting capabilities does the platform provide?

We provide extensive analytics and reporting capabilities, which can be explained in a demo call.

Can the platform provide real-time analytics for monitoring campaign performance?

Yes, the platform can provide real-time analytics for monitoring campaign performance, but this may require custom development.

Can the platform support two-way communication for engaging with customers?

Yes, the platform supports two-way communication, allowing you to engage with customers effectively.

If I reply to clients directly using my WhatsApp Business account without using BotPenguin, will I still be charged?

Yes, regardless of whether you use BotPenguin or reply directly through your WhatsApp Business account, you will still be charged for conversations that occur beyond the 24-hour window.

If a user replies to my WhatsApp message after 24 hours, will I still be charged for the conversation?

Yes, if a user replies to your WhatsApp message after 24 hours, you will still be charged for the conversation, even if the user initiated the contact.

Can I use the chatbot in Arabic after connecting ChatGPT?

Yes, you can use the chatbot in Arabic after connecting ChatGPT. Make sure to select Arabic as the language for your chatbot.

I am not able to use ChatGPT4 as it is grayed out. How can I use ChatGPT4? Do I need to use an API key for the ChatGPT-powered bot?

If ChatGPT4 is grayed out, it may indicate that it's not available or activated for your account. You may need to contact support for assistance or check your plan's features to see if ChatGPT4 is included. Additionally, yes, you may need to use an API key for a ChatGPT-powered bot, depending on the integration method.

If I take the King plan, will I get 3000 messages in one chatbot, or will each chatbot get 3000 messages?

The message allocation typically applies to the entire account, not individual chatbots. So, with the King plan, you'll receive a total of 3000 messages for all your chatbots combined.

Can I connect the chatbot with Instagram?

Yes, you can connect your chatbot with Instagram. BotPenguin provides integration options for various platforms, including Instagram. You may need to check the specific integration settings in your BotPenguin dashboard.

How can we change the messaging when customers click to talk to a live agent?

For website bots, navigate to the website bot settings.Look for the "General Settings" section.Within the general settings, you'll find the field to customize the messaging for when customers click to talk to a live agent. Update the message according to your preference.

How to call external APIs in custom attributes?

To call external APIs in custom attributes, you'll typically need to use the appropriate API integration features provided by BotPenguin. This may involve configuring webhooks or API endpoints within your bot's settings and specifying the desired API calls in your custom attribute logic. You may also need to consult BotPenguin's documentation or support resources for detailed guidance on this process.

In order to integrate with GPT, do I need to have a paid plan on GPT?

Yes, to integrate with GPT (likely referring to ChatGPT or a similar service), you need to have a paid plan on GPT. Paid plans usually offer access to advanced features and APIs required for integration purposes.