Default AI Model

The Default AI Model section allows workspace administrators to configure AI and Voice capabilities for customers.

Overview

The Default AI Model section allows workspace administrators to configure AI and Voice capabilities for customers. From here, you can select the default AI model, set usage limits, control credit purchases, manage key integrations, and enable or restrict advanced features like image scraping and voice usage.

All changes must be saved using the Update button in each section.

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AI Settings

Purpose

Configure the default AI behavior for your workspace, including model selection, usage limits, and customer permissions.

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Select AI Model

Description: Choose the default AI model that customers will use for their interactions.

Example:

• ChatGPT

Impact: This model becomes the primary AI engine for all customer interactions unless overridden.

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Default Account Limit

Description: Defines the default usage limit (credits/messages) allocated per customer account.

Example:

• 100

Use Case: Prevents excessive usage and helps control operational costs.

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AI Configuration Options

Allow customer to purchase AI messages credit

Description: Allows customers to buy additional AI message credits when they exceed their default limit.

When Enabled:

• Customers can self-serve additional AI usage

When Disabled:

• Usage is strictly limited to allocated credits

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Allow customer to integrate their own keys

Description: Allows customers to connect their own AI provider API keys.

Use Case:

• Customers want full control over billing and AI usage

• Enterprise or advanced users

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Allow Image Scraping

Description: Enables AI to analyze and extract information from images.

Note: This feature may require additional permissions or higher plans.

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Update (AI Settings)

Function: Saves all AI-related configuration changes.

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Voice Settings

Purpose

Manage voice-based AI capabilities, including voice credits and external key integrations.

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Voice Configuration

Allow customer to purchase Voice minutes credit

Description: Enables customers to purchase additional voice usage minutes.

Use Case: Ideal for voice bots, IVR systems, or call-based AI interactions.

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Allow customer to integrate their own keys

Description: Allows customers to connect their own voice service provider keys.

Benefit:

• Direct provider billing

• Greater customization and scalability

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Update (Voice Settings)

Function: Saves all voice-related configuration changes.

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Expand / Collapse Controls

• Each section (AI Settings, Voice Settings) can be expanded or collapsed using the arrow icon.

• Helps keep the interface clean and focused.

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Best Practices

• Set conservative default limits to prevent abuse.

• Enable purchase credits to reduce support dependency.

• Allow custom keys only for trusted or enterprise customers.

• Enable image scraping only if required, as it may increase resource usage.

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Common Scenarios

Scenario	Recommended Settings
Small customers	Low limits, no custom keys
Growing teams	Credit purchases enabled
Enterprise users	Custom keys enabled
Voice bots	Voice credits + provider keys

Need Help?

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