Service Regions
This section contains essential information and usage guidelines for managing Service Regions inside the Partner Panel.
What is Service Regions?
Service Regions allows you to control which countries are available across your Partner Panel.
You can manage:
Country visibility
Phone codes
Default country selection
Only Active countries will appear in country dropdown and phone number selection fields across the platform.
Benefits of Service Regions
🌍 Control which countries are supported in your ecosystem.
📞 Ensure only valid phone codes are available for selection.
⚙️ Maintain cleaner signup and profile workflows.
🎯 Set a default country for better user experience.
🔐 Prevent unsupported regions from being selected.
1. Accessing Service Regions Management
a. Navigate to the Configuration Section
Go to the Partner Panel.
From the left sidebar, click “Configurations”.
Scroll on the top bar, and then click on the “Service Regions” subtab.
You will see a table listing all available countries with the following columns: Country Name, Country Code, Phone Code, Flag, Active, Default.
b. Using the Search Bar
At the top of the page, a Search bar is available to help you quickly locate specific countries.
You can search by:
Country name
Country code
Phone code
2. Managing Active Countries
The Active toggle determines whether a country is available across your platform.
a. Enabling or Disabling a Country
Locate the country in the list (use the Search bar if required).
Use the Active toggle to turn it ON or OFF.
When a country is marked as Active:
It appears in all country dropdown fields.
Its phone code appears in phone number selection fields.
Important Note
At least one country must remain Active at all times.
3. Using Bulk Actions
Service Regions Management supports bulk activation and deactivation of countries.
a. Performing Bulk Actions
Select one or more countries using the checkbox next to each country.
Once at least one country is selected, the Gear icon becomes enabled.
Click the Gear icon to perform one of the following actions:
Activate selected countries
Deactivate selected countries
Important Notes
The Gear icon remains disabled until at least one country is selected.
At least one country must remain Active at all times.
Bulk actions apply only to the selected countries.
4. Setting the Default Country
The Default toggle allows you to define a primary country for your account.
a. Setting a Default Country
Ensure the country is marked as Active.
Enable the Default toggle for that country (Only one country can be set as Default at a time.)
b. Default Country Behaviour
The Default country:
May be preselected in relevant forms.
Is used as a fallback if automatic location detection does not match an Active country.
5. Platform Behaviour After Configuration
Once configured, the Service Regions settings apply across your platform, including:
Signup flows
Profile and address forms
Phone number country code selection
Any country selection dropdown
If a user attempts to select a country that is not Active, they will be required to choose a supported country before proceeding.6. Important Considerations.
6. Important Considerations
a. Active Country Requirement
The platform requires a minimum of one country to be marked as Active at all times.
If all countries are disabled, the configuration will not be valid.
b. Default Country Rules
A country must be marked as Active before it can be set as Default.
Only one country can be set as Default at a time.
If a new Default is selected, it automatically replaces the previous Default.
c. Country Visibility
Only countries marked as Active will:
Appear in country selection dropdown.
Appear in phone code selection fields.
If a country is not visible in a dropdown, verify that it is marked as Active in Service Regions Management.
d. Location Detection and Fallback Behaviour
The system may attempt to detect a user’s location.
If the detected country is Active, it may be preselected.
If the detected country is not Active, the configured Default country will be used instead.
e. Configuration Updates
Updates made in Service Regions Management apply across the platform.
In some cases, refreshing the page may be required to reflect the latest configuration.
FAQ's
What happens if I disable a country?
When a country is disabled:
It will no longer appear in any country dropdown.
Its phone code will not appear in phone number fields.
Users cannot select that country.
Does disabling a country affect existing customers?
No. This configuration primarily affects new country selections and new signups. Existing customer records are not automatically modified.
Can I set a Default country that is not Active?
No. A country must be marked as Active before it can be set as Default otherwise the error will be shown as "Please mark the country as active"
What happens when I change the Default country?
The newly selected country becomes the Default immediately and replaces the previous Default.
How does the Default country work?
The Default country:
May be preselected in relevant forms.
Acts as a fallback if automatic location detection does not match an Active country.
What if a user attempts to sign up from a country that is not Active?
They will be required to select a supported (Active) country before continuing.
Do changes apply immediately?
Changes apply platform-wide after updating the configuration. In some cases, refreshing the page may be required.
Does this affect tax configuration or VAT rules?
No. Service Regions Management only controls country and phone code visibility. It does not configure taxes or compliance rules.
Can I search for countries in the list?
Yes. Use the search bar to find countries by:
Country name
Country code
Phone code
Why is the Gear icon disabled?
The Gear icon is enabled only after selecting at least one country using the checkbox.
What actions are available through the Gear icon?
After selecting one or more countries, you can perform bulk actions such as:
Activate selected countries
Deactivate selected countries
Can I use bulk actions to set the Default country?
No. The Default country must be selected individually using the Default toggle.
What happens if I disable the current Default country?
The system will require another Active country to be set as Default.
Is there a limit to how many countries I can activate?
No. You may activate as many countries as your organization supports.
Support
If you still have questions for our team, write to us at [email protected]. We’ll get back to you within 48 hours.
Last updated