General
Overview
The Configurations → General section allows administrators to control global system behavior, visibility settings, integrations, and communication preferences. Changes made here affect how customers and internal users experience the platform.
To apply any change, click Update at the bottom of the page.
General Settings Explained
1. API Logs Retention Days
Purpose: Controls how long API request and response logs are stored in the system.
Options:
Select a number of days (e.g., 10 Days)
Use Case:
Shorter retention improves performance and privacy
Longer retention helps with debugging and audits
2. Premium Feature Visibility
Purpose: Defines how premium (paid) features are displayed to customers.
Options:
Show locked UI – Displays premium features as locked, encouraging upgrades
(Other options may hide premium features entirely)
Use Case: Useful for upselling paid plans while preventing unauthorized access.
3. Help Center Visibility
Purpose: Controls whether customers can access the Help Center.
Options:
Completely Hidden from Customers
(Other options may allow partial or full visibility)
Use Case: Hide the Help Center if you provide external documentation or managed support only.
4. Insight Details Visibility
Purpose: Controls the visibility of analytics and insights data.
Options:
Visible – Shows insights to users
(Other options may restrict access)
Use Case: Enable this when customers or internal teams need performance or usage insights.
5. Subscription Emails
Purpose: Controls whether subscription-related emails are sent automatically.
Options:
Trigger – Enables automated subscription emails
(Other options may disable email notifications)
Use Case: Used for plan renewals, upgrades, expirations, and billing communication.
6. Select SMS Bot Provider
Purpose: Defines which SMS service provider is used for bot messaging.
Options:
Twilio
(Other providers may be available depending on configuration)
Use Case: Ensures outbound SMS messages are sent through the selected provider.
Update Button
🔵 Update
Purpose: Saves all configuration changes.
Important: Changes will not take effect unless the Update button is clicked.
Best Practices
Review API log retention regularly to balance debugging needs and data storage.
Use Show locked UI to promote premium upgrades.
Hide the Help Center if you manage customer support externally.
Confirm SMS provider credentials are configured before enabling messaging.
Related Configuration Tabs
Custom Domain – Set branded domains
Invoice Details – Billing and invoice information
Default AI Model – Select AI behavior
Custom Script – Inject custom scripts
Bot Templates – Predefined bot flows
WhatsApp Message Templates – Approved WhatsApp messages
Custom Tabs – UI customization
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