> For the complete documentation index, see [llms.txt](https://partners.botpenguin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://partners.botpenguin.com/partner-platform-guidelines/configurations/general.md).

# General

### Overview

The **Configurations → General** section allows administrators to control global system behavior, visibility settings, integrations, and communication preferences. Changes made here affect how customers and internal users experience the platform.

To apply any change, click **Update** at the bottom of the page.

***

### General Settings Explained

#### 1. API Logs Retention Days

**Purpose:**\
Controls how long API request and response logs are stored in the system.

**Options:**

* Select a number of days (e.g., **10 Days**)

**Use Case:**

* Shorter retention improves performance and privacy
* Longer retention helps with debugging and audits

***

#### 2. Premium Feature Visibility

**Purpose:**\
Defines how premium (paid) features are displayed to customers.

**Options:**

* **Show locked UI** – Displays premium features as locked, encouraging upgrades
* *(Other options may hide premium features entirely)*

**Use Case:**\
Useful for upselling paid plans while preventing unauthorized access.

***

#### 3. Help Center Visibility

**Purpose:**\
Controls whether customers can access the Help Center.

**Options:**

* **Completely Hidden from Customers**
* *(Other options may allow partial or full visibility)*

**Use Case:**\
Hide the Help Center if you provide external documentation or managed support only.

***

#### 4. Insight Details Visibility

**Purpose:**\
Controls the visibility of analytics and insights data.

**Options:**

* **Visible** – Shows insights to users
* *(Other options may restrict access)*

**Use Case:**\
Enable this when customers or internal teams need performance or usage insights.

***

#### 5. Subscription Emails

**Purpose:**\
Controls whether subscription-related emails are sent automatically.

**Options:**

* **Trigger** – Enables automated subscription emails
* *(Other options may disable email notifications)*

**Use Case:**\
Used for plan renewals, upgrades, expirations, and billing communication.

***

#### 6. Select SMS Bot Provider

**Purpose:**\
Defines which SMS service provider is used for bot messaging.

**Options:**

* **Twilio**
* *(Other providers may be available depending on configuration)*

**Use Case:**\
Ensures outbound SMS messages are sent through the selected provider.

***

### Update Button

#### 🔵 Update

**Purpose:**\
Saves all configuration changes.

**Important:**\
Changes will **not take effect** unless the **Update** button is clicked.

<figure><img src="/files/j3EM9RFogywahGUPxduB" alt=""><figcaption></figcaption></figure>

***

### Best Practices

* Review API log retention regularly to balance debugging needs and data storage.
* Use **Show locked UI** to promote premium upgrades.
* Hide the Help Center if you manage customer support externally.
* Confirm SMS provider credentials are configured before enabling messaging.

***

### Related Configuration Tabs

* **Custom Domain** – Set branded domains
* **Invoice Details** – Billing and invoice information
* **Default AI Model** – Select AI behavior
* **Custom Script** – Inject custom scripts
* **Bot Templates** – Predefined bot flows
* **WhatsApp Message Templates** – Approved WhatsApp messages
* **Custom Tabs** – UI customization

#### Need Help?

Please feel free to reach out to us at <mark style="color:$primary;"><support@botpenguin.com></mark>, in case of any questions or concerns.


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