BotPenguin for Partners
DocsSupport
  • Partner Onboarding
    • Introduction
    • Partner Onboarding
    • Understanding your plans
  • Partner PLATFORM GUIDELINES
    • Dashboard
    • Customer Management
    • Team Management
    • Plans Management
      • Configurations
      • Plans
      • Add-on
      • Invoices
    • Integration Setup
      • Setup Google reCAPTCHA
      • Setup AWS SES Account
      • Setup ChatGPT Account
      • Setup Zoho Integrations
      • Setup Google OAuth App
      • Setup RazorPay Account
      • Setup Stripe Account
      • Setup Facebook App for WhatsApp & Facebook Bots
        • Create Facebook Login for Business Configuration
        • Meta System User Token
    • Configurations
      • Retention Policy
      • Custom Domain
      • Custom Script
      • Bot templates
      • Whatsapp Templates
    • Subscriptions
    • Feedbacks
    • Brand & Account Management
  • Customer Platform Guidelines
    • New Bot Setup
      • Website Chatbot
      • WhatsApp Chatbot
        • ⚙️WhatsApp Bot Creation with Automated onboarding
        • 🐧Migration Of Whatsapp Account from other platforms to BotPenguin.
        • 🔃Reconnect Whatsapp Bot
      • Instagram Chatbot
      • Facebook Chatbot
      • Telegram Chatbot
      • Microsoft Teams Bot
    • Chatflow Setup
      • Components In Chatflow
        • Request Information
        • Send Information
        • Trigger Actions
      • 3rd Party API in Chatflows
        • ChatGPT
        • Create your custom integration
        • Call external APIs in your chat flows
    • Train Your AI Chatbot
    • Install your Website Chatbot
      • Install Website Bot on WordPress
      • Install Website Chatbot on Custom Build Website
      • Install Website Chatbot on Squarespace
    • Bot Settings
      • Website Chatbot Settings
        • Design
        • General
        • Alerts
        • Triggers
        • User Access
        • Chat Window
        • AI settings
        • Transfer Chat to WhatsApp Functionality
      • Telegram Chatbot Settings
        • General
        • Telegram Profile
      • Instagram Chatbot Settings
      • Facebook Chatbot Settings
      • WhatApp Chatbot Settings
        • General
        • Alerts
        • WhatsApp Profile
      • AI Settings
    • Automation Settings
      • WhatsApp Template Setup
      • WhatsApp Catalog Setup
      • WhatsApp Flows (Forms) Setup
      • WhatsApp Broadcast Setup
      • WhatsApp Drip Campaigns Setup
      • Facebook Auto-Reply Features
    • 3rd Party App Integrations
      • Integrate BotPenguin with Microsoft Teams
      • Integrate BotPenguin with WooCommerce
      • Integrate BotPenguin with Capsule CRM
      • Integrate BotPenguin with Elevio CRM
      • Integrate BotPenguin with Close CRM
      • Integrate BotPenguin with CalendarHero CRM
      • Integrate BotPenguin with Extraaedge CRM
      • Integrate BotPenguin with Infobip CRM
      • Integrate BotPenguin with Google Sheets
      • Integrate BotPenguin with Google Task
      • Integrate BotPenguin with HelpShift CRM
      • Integrate BotPenguin with Zendesk CRM
      • Integrate BotPenguin with LeadSquared CRM
      • Integrate BotPenguin with Zoho Desk
      • Integrate BotPenguin with SupportBee CRM
      • Integrate BotPenguin with Wealthbox CRM
      • Integrate BotPenguin with SendInBlue
      • Integrate BotPenguin with Apptivo CRM
      • Integrate BotPenguin with Freshdesk CRM
      • Integrate BotPenguin with Help Desk CRM
      • Integrate BotPenguin with Helpcrunch CRM
      • Integrate BotPenguin with Jira CRM
      • Integrate BotPenguin with KarmaCRM
      • Integrate BotPenguin with LiveAgent CRM
      • Integrate BotPenguin with NetHunt CRM
      • Integrate BotPenguin with Plivo CRM
      • Integrate BotPenguin with Recurly CRM
      • Integrate BotPenguin with Shipway CRM
      • Integrate BotPenguin with Zoho Projects
      • Integrate BotPenguin with Zoho CRM
      • Integrate BotPenguin with TeamGate CRM
      • Integrate BotPenguin with Agile CRM
      • Integrate BotPenguin with Pipedrive
      • Integrate BotPenguin with Drip CRM
      • Integrate BotPenguin with Google Calendar
      • Integrate BotPenguin with Groove
      • Integrate BotPenguin with Helpdocs
      • Integrate BotPenguin with Bitrix24
      • Integrate BotPenguin with GetResponse
      • Integrate BotPenguin with Freshworks CRM
      • Integrate BotPenguin with Insightly CRM
      • Integrate BotPenguin with Nimble CRM
      • Integrate BotPenguin with Nutshell CRM
      • Integrate BotPenguin with OntraPort CRM
      • Integrate BotPenguin with HubSpot
      • Integrate BotPenguin with WebHoper
      • Integrate BotPenguin with EngageBay
      • Integrate BotPenguin with Frontapp
      • Integrate BotPenguin with Copper
      • Integrate BotPenguin with Salesflare
      • Integrate BotPenguin with No CRM
      • Integrate BotPenguin with Helprace
      • Integrate BotPenguin with Flowlu
      • Integrate BotPenguin with Pipeline
      • Integrate BotPenguin with Zingtree
      • Integrate BotPenguin with Salesforce CRM
      • Integrate BotPenguin with Chakra CRM
      • Integrate BotPenguin with SimplyBook
      • Integrate Botpenguin with Zoho CRM
      • Integrate Botpenguin with Zapier
      • Integrate BotPenguin with Twilio
      • Integrate BotPenguin with Make.com
    • Inbox & Chat
    • Analytics
    • Teams
      • Team
      • Business hours
      • Members
      • Role
      • Using Teams in Chatflow
    • Customer's Subscription
    • Notifications
    • Developers
    • Account Management
      • Account
      • Password
      • Delete Account
    • Frequently Asked Questions (FAQs)
      • ❓Product FAQs
        • Onboarding FAQs
        • Edit your chat flow
        • Bot Installation FAQs
        • ChatGPT FAQs
        • Inbox FAQs
        • Analytics FAQs
        • Chat Flow FAQs
        • Bot Settings FAQs
        • Profile, Team & Notifications FAQs
        • WhatsApp FAQs
        • Product Update FAQs
        • Subscription FAQs
      • 🙋‍♂️Partner's FAQs
        • Onboarding
        • Affiliate Partner
        • Implementation Partner
        • Whitelabel Partner
        • WhatsApp Whitelabel Partner
        • Add-ons FAQs
        • Subscription FAQs
        • LTD FAQs
    • Chatbot Troubleshooting
  • PLATFORM UPDATES & INFO
    • 🔥What's New
    • 🐞Raise Bugs
    • 📄New Feature Request
    • 🐧BotPenguin Roadmap
    • ✍️Platform Feedback
    • 🔹Uptime Status
  • Developer Documentation
    • Partner API Documentation
      • Setting up environment
      • Get Customer
      • Create Customer
      • Update Customer
      • Delete Customer
      • Get Customer API Token
      • Get Team Members (Custom Users)
      • Get Custom User (Team Member) Token
      • Embedding the BotPenguin Inbox in 3rd Party Apps
    • API Token & Keys
      • Get All Contacts
      • Getting Groups/Segments
      • Add WhatsApp Contact
      • Delete WhatsApp Contact
      • Website Contacts & Meta Data
  • WhatsApp Cloud API by Meta
    • Setting Up Your Facebook Business Manager
    • Meta Conversation Pricing for WhatsApp Cloud API
    • Update WhatsApp Bot Profile
    • Getting a Blue Tick(previously Green Tick) on WhatsApp
  • WhatsApp Cloud API
    • GET Templates List
    • POST WhatsApp Template Message
    • POST Send Message API
  • Other
    • Terms & Conditions of Service
    • Privacy Policy
    • Service Level Agreement
    • Incident Management and Response Process
Powered by GitBook
On this page

Was this helpful?

  1. Customer Platform Guidelines
  2. Bot Settings
  3. Website Chatbot Settings

Chat Window

This page contains all the necessary information on how you can manage the chat-window of the bot in detail.

The Chat Window section allows you to customize the chat window with which users interact on websites or mobile apps. Below are the configurable fields available in this section:

1. Indicative Text for Bot Message

  • Description: Add a message to be displayed in the chat window when the bot sends a message.

  • Example: "Hi! How can I assist you today?"

2. Live Chat Enable Toggle

  • Description: Enable this toggle to allow users to opt for the live chat functionality.

3. Live Agent Display Name

  • Description: Specify the name to be displayed alongside messages sent by the live agent.

4. Live Agent Button Name

  • Description: Add a name for the button that will display in the chat window for accessing live chat.

5. Live Chat Expiration Time

  • Description: Set the time (in seconds) after which a live chat request will expire if not accepted by an agent.

6. Live Chat Message Colors

  • Options:

    1. Primary Color: The main color for live chat messages.

    2. Secondary Color: The color for text during a live chat.

    3. Unavailable Color: The color to indicate that the live agent is unavailable.

7. Restart Chat Button Enable Toggle

  • Description: Enable this toggle to allow users to restart the chat.

8. Restart Chat Button Name

  • Description: Enter the name of the restart button displayed on the chat window.

9. Transfer Chat to WhatsApp Toggle

  • Description: Enable this toggle to allow users to transfer the chat to WhatsApp.

  • Additional Field: Provide a button name for this functionality.

10. Enable Chat Rating Screen Toggle

  • Description: Enable this toggle to allow users to rate their experience after the chat session ends.

  • Additional Fields:

    • Title: Add a title for the rating screen.

    • Subtitle: Add a subtitle for the rating screen.

    • Close Button Name: Provide the name for the button to close the rating screen.

    • Restart Button Name: Specify the text for the button to restart the chat.

    • Background Image: Upload an image to display as the background of the rating screen.

11. Chat Reply Placeholder Text Toggle

  • Description: Customize the placeholder text in the chat reply box.

12. Clear Chat on Page Reload Toggle

  • Description: Enable this toggle to clear previous chat history if the user reloads the page.

13. Enable Ticket System Toggle

  • Description: Integrate HubSpot to allow users to create tickets directly from the chatbot.

14. Enable Knowledge Base Toggle

  • Description: Integrate GitBook to display a knowledge base in the chat window.

PreviousUser AccessNextAI settings

Last updated 4 months ago

Was this helpful?