Integrate BotPenguin with SupportBee CRM
This page contains the stepwise tutorial for the integration with BotPenguin
Step 1 of 5: Login to BotPenguin Account and Select Application to Integrate
a. Login to your BotPenguin account. Now, select and click the Bot you want to integrate
with SupportBee CRM. Click on the ‘Integrate tab.’
b. The Integrate Window Will Open up. Select the ‘All Integrations’ Tab.
c. A list of all native integrations for BotPenguin will be available in this window.
d. Now find SupportBee CRM by:-
Either by scrolling down the list or,
by typing ‘SupportBee CRM’ in the Search Box with the placeholder “Search Integration By Name”
e. Now Click On The ‘Connect’ Button As Shown
f. An Interface, as shown below, will open up. Here, you will be asked to enter the APi key
that you will get by logging into your SupportBee account.
Step 2 of 5: Find your Authorization Key/Token in App Account
a. To get the API key, login to the SupportBee account.
b. Click on the profile on the top left-side of the dashboard and them click on API Token
c. Copy the API Token
Step 3 of 5: Enter Authorization Details and establish connection with your App
a. Enter SupportBee APi key and click the ‘Connect’ Button to complete integration of
BotPenguin with SupportBee.
b. If you have entered all the details correctly, you will see a notification that says,
“Integrated Successfully.”
Step 4 of 5: Set up Mapping Parameters
a. Now, as connection of the BotPenguin and SupportBee is established, you need
to map parameters (fields) of SupportBee to the user response of the BotPenguin question.
You can use the +Add Parameters button to add more fields.
For example, you select a question from All bot questions/components: Please provide your name?
Then, you map it with the parameter -Name
As a result, this mapping will enable integration to send the user's response from
BotPenguin to the SupportBee Name field in the leads. Similarly, in order for integration to work properly, you will require to map all other questions/ components of your Bot to SupportBee fields.
Please note that these queries/questions options will be auto fetched from your bot chat flow, So, make sure you configure your chat flow first.
b. If you have entered all the details correctly, you will see a notification that says,
“Mapping successfully.”
c. Also, your SupportBee integration will show the message Installed in the Integration
List.
Step 5 of 5: Test your Integration Set up with Data
Once you have established a connection between BotPenguin and SupportBee, and the mapping is complete, you are ready to go for your first test lead. You can test your integration setup by creating a dummy lead on the bot. This lead should appear in your BotPenguin dashboard as well as in the SupportBee that you have integrated.
Still Not Working, Let’s Troubleshoot!
If you are not getting dummy lead from your Bot to SupportBee, it may be due to the multiple reasons:
Wrong Authorization Details added- You will be required to check and see if all the authorization credentials such as API Token, API key, and/or URL has been entered correctly.
Wrong Mapping Set up - Your mapping with BotPenguin Question and App parameter is either incorrect or you haven’t added any mandatory parameter.
Free plan- You are not subscribed to the paid plan on BotPenguin as integration works only in paid plan.
If everything is correct and you are still unable to move forward, write to us at contact@botpenguin.com. We will respond back within 48 business hours.
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