Incident Management and Response Process
This page contains the response process in case of any incident for data breach or Security Issues.
1. Purpose
The purpose of this Incident Management and Response Policy is to establish a structured and effective process for identifying, managing, and responding to security incidents, including data breaches, on the BotPenguin platform. This ensures minimal impact, timely resolution, and compliance with relevant security and regulatory requirements.
2. Scope
This policy applies to all employees, contractors, partners, and any third-party service providers who have access to BotPenguin's systems, data, and network infrastructure.
3. Incident Classification
Security incidents are categorized based on severity and impact:
Low: Minor security vulnerabilities with no data exposure.
Medium: Unauthorized access attempts, failed security controls, or minor breaches.
High: Confirmed breaches affecting user data, financial impact, or system-wide failures.
Critical: Major security breach with significant data exposure, financial loss, or compliance violations.
4. Incident Detection & Reporting
4.1 Identification
Continous Monitoring
We have manual check-ups continuously analyze system activity and detect any anomalies. We are continuously monitoring for any anomalies, unauthorized access attempts, suspicious network traffic, and potential security threats.
Employee and Partner Reporting
In case any team members and third-party partners becomes aware of any of such event. It is expected that they must immediately report any suspicious activity. Suspicious activity includes unauthorised system access, phishing attempts, unusual login attempts, data exfiltration, or malware detection.
4.2 Reporting
Reports should include details such as:
Time and date of detection
Description of the incident
Systems and data affected
Actions taken before reporting
5. Incident Response Process
Once the incident has been identified, following process will be followed:
5.1 Containment
Immediate actions are taken to prevent the incident from spreading.
Affected accounts, systems, or services may be isolated
If necessary, access permissions may be revoked temporarily.
5.2 Investigation & Impact Assessment
Security Incident Response Team investigates the root cause and assesses the impact.
Logs, forensic data, and system activity are analyzed.
An impact report is prepared, detailing affected systems, data, and potential risks.
5.3 Eradication & Recovery
Malicious files, unauthorized access points, and vulnerabilities are removed.
Systems are restored from secure backups if required.
Security patches and additional safeguards are implemented.
5.4 Communication & Notification
Internal stakeholders (management, IT, and legal teams) are informed.
If customer data is affected, impacted users will be notified upon identification of the incident as well as when the incident has been fully resolved and thread has been removed.
Law enforcement and regulatory bodies are contacted if required.
5.5 Post-Incident Review
A post-mortem report is prepared, documenting:
Cause of the incident
Actions taken
Lessons learned
Recommendations for preventing future incidents
Policies and security measures are updated based on findings.
6. Roles & Responsibilities
Security Incident Response Team
Security Lead: Oversees incident response efforts.
IT & DevOps Team: Assesses system vulnerabilities and implements fixes.
Legal & Compliance Team: Ensures regulatory compliance and manages legal communications.
Customer Support Team: Manages user communication and support.
9. Contact Information
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