# General ### Interactive Guide {% embed url="" %} The **General Section** of the Website Chatbot Settings allows users to customize various aspects of their chatbot's behaviour, appearance, and functionality. Below is a detailed overview of the available fields and options in this section: ### 1. **Live Chat Request Message** * **Description**: Customize the message that appears on the chat window immediately after a bot user sends a request for Live Chat. * **Usage**: Enter the desired text in the provided input box to make the message more personalized and engaging. ### 2. **Unavailable Agent Message** * **Description**: Customize the message that appears on the chat window when none of your agents are available for Live Chat with the bot user. * **Usage**: Enter the desired text in the provided input box. ### 3. **Live Chat Request Message Title** * **Description**: Customize the title that appears on the chat window immediately after a bot user sends a request for Live Chat. * **Usage**: Enter the desired title text in the provided input box. ### 4. **Bot Language** * **Description**: Select the bot's language from the dropdown menu. * **Usage**: Choose the desired language to match your audience's preferences. ### 5. **Bot Time-Zone** * **Description**: Select the time-zone for your bot. * **Usage**: Use the dropdown menu to configure the time-zone settings. ### 6. **Unavailable Agent Message Title** * **Description**: Customize the title that appears on the chat window when none of your agents are available for Live Chat with the bot user. * **Usage**: Enter the desired title text in the provided input box. ### 7. **Chat Retention** * **Description**: Select whether you wish to retain bot user’s chats forever on the chat window or only for a browser session. * **Usage**: Choose the preferred option from the dropdown menu. ### 8. **Notification Sounds** * **Options**: 1. **Notification Sound for Chatbot Icon**: Select the sound to play when the chatbot icon is interacted with. 2. **Notification Sound for Bot Messages on Platform**: Choose the sound for bot messages displayed within the chat window. 3. **Notification Sound for Bot Messages**: Select the sound for bot messages displayed on external platforms. 4. **Sound for Chatbot Icon Appearance**: Choose the sound to play when the chatbot icon first appears on the webpage. * **Usage**: Use the provided dropdown menus to select your preferred notification sounds. ### 9. **Remove Brand Name** * **Description**: A toggle button that removes the BotPenguin brand name from the chat window. * **Condition**: Available only if you have purchased the White-label plan or add-on. * **Usage**: Enable the toggle button to remove branding. ### 10. **Activate/Deactivate Bot** * **Description**: A toggle button to activate or deactivate the bot. * **Usage**: Use the toggle button to enable or disable the bot as needed. ### 11. **Email Notifications for Unfinished Conversations** * **Description**: A toggle button to send email notifications even when the bot user hasn't finished the conversation. * **Usage**: Enable the toggle button to receive such notifications. ### 12. **Clear Cache** * **Description**: A button to clear the cache when you edit the bot chat flow or settings. Changes will reflect only after 15 minutes. * **Usage**: Click the button to clear the cache and ensure updated settings are applied. ### 13. **Save Changes** * **Description**: After making the desired changes in the General section, click this button to save all updates. * **Usage**: Ensure all changes are finalized and reflected in the chatbot's behavior. By using these settings, you can optimize your chatbot's performance, user experience, and alignment with your branding requirements.
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