> For the complete documentation index, see [llms.txt](https://partners.botpenguin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://partners.botpenguin.com/customer-platform-guidelines/teams/business-hours.md).

# Business hours

{% hint style="info" %}
Note: The "Business hours" feature is only accessible to users on the King Plan.
{% endhint %}

The **Business Hours** subsection allows you to set your organization’s working hours, including specific days and shifts (like night shifts).

## **How to set Business hours:**

1. Click on the "**Create Business Hours**" button to set business hours.

<figure><img src="/files/BBz3RyHCApCErsbqZfz7" alt=""><figcaption><p>business hours</p></figcaption></figure>

2. Fill out the **Name** field and add a short description.
3. Select the time zone and the business days.

<figure><img src="/files/9tnyfrviXeUddCjfLQcB" alt=""><figcaption><p>Business Hours</p></figcaption></figure>

4. Choose the corresponding start and end times for each working day.

<figure><img src="/files/MAGbHFYojZf1zN033dzO" alt=""><figcaption><p>Business Hours</p></figcaption></figure>

\
5\. If there is a night shift or additional shift, click on the **+** icon to create a second shift.

<figure><img src="/files/xNVWHjmxI7YZBgMqdEan" alt=""><figcaption></figcaption></figure>

6\. Click **Add Business Hours** to save.

<figure><img src="/files/ulujtbiDezocQk4KODKQ" alt=""><figcaption></figcaption></figure>

#### Need Help?

Please feel free to reach out to us at <mark style="color:$primary;"><support@botpenguin.com></mark>, in case of any questions or concerns.


---

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