Integrate BotPenguin with LiveAgent CRM
This page contains the stepwise tutorial for the integration with BotPenguin
Step 1 of 5: Login to BotPenguin Account and Select Application to Integrate
a, Login to your BotPenguin account. Now, select and click the Bot you want to integrate
with LiveAgent CRM. Click on the ‘Integrate tab.’
b. The Integrate Window Will Open up. Select the ‘All Integrations’ Tab.
c. A list of all native integrations for BotPenguin will be available in this window.
d. Now find LiveAgent CRM by:-
Either by scrolling down the list or,
by typing ‘LiveAgent CRM’ in the Search Box with the placeholder “Search Integration By Name”
e. Now Click On The ‘Connect’ Button As Shown
f. An Interface, as shown below, will open up. Here, you will be asked to enter the APi key
and APi URLthat you will get by logging into your LiveAgent account.
Step 2 of 5: Find your Authorization Key/Token in App Account
To get the API key, login to the LiveAgent account. While logged in as an admin
navigate to Configuration> System> API which loads the API v3 section where you find
your APi URL, and existing API keys. If you don’t find APi key, click ‘AddAPi key’. Copy
the APi Key.
Step 3 of 5: Enter Authorization Details and establish connection with your App
a. Enter LiveAgent APi key and APi URL. Click the ‘Connect’ Button to complete integration
of BotPenguin with LiveAgent.
b. If you have entered all the details correctly, you will see a notification that says,
“Integrated Successfully.”
Step 4 of 5: Set up Mapping Parameters
a. Now, as connection of the BotPenguin and LiveAgent is established, you need
to map parameters (fields) of LiveAgent CRM to the user response of the BotPenguin question.
You can use the +Add Parameters button to add more fields.
For example, you select a question from All bot questions/components: Please provide your name?
Then, you map it with the parameter -Name
As a result, this mapping will enable integration to send the user's response from
BotPenguin to the LiveAgent’s Name field in the leads. Similarly, in order for integration to work properly, you will require to map all other questions/ components of your Bot to LiveAgent CRM fields.
Please note that these queries/questions options will be auto fetched from your bot chat flow, So, make sure you configure your chat flow first.
b. If you have entered all the details correctly, you will see a notification that says,
“Mapping successfully.
b. Also, your LiveAgent integration will show the message Installed in the Integration List.
Step 5 of 5: Test your Integration Set up with Data
Once you have established a connection between BotPenguin and LiveAgent CRM, and the mapping is complete, you are ready to go for your first test lead. You can test your integration setup by creating a dummy lead on the bot. This lead should appear in your BotPenguin dashboard as well as in the LiveAgent that you have integrated.
Still Not Working, Let’s Troubleshoot!
If you are not getting dummy lead from your Bot to LiveAgent CRM, it may be due to the multiple reasons:
Wrong Authorization Details added- You will be required to check and see if all the authorization credentials such as API Token, API key, and/or URL has been entered correctly.
Wrong Mapping Set up - Your mapping with BotPenguin Question and CRM parameter is either incorrect or you haven’t added any mandatory parameter.
Free plan- You are not subscribed to the paid plan on BotPenguin as integration works only in paid plan.
If everything is correct and you are still unable to move forward, write to us at contact@botpenguin.com. We will respond back within 48 business hours.
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