Social Media

This page tells the step by step guide for setting up the social media links for the

What is the "Social Media" Tab?

The Social Media section in the Help Center allows you to showcase your brand's social media presence and drive user engagement across various platforms. Each entry is displayed as a card on the Help Center dashboard with a platform name, description, icon, and a clickable CTA button that directs users to your social media channels.

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Benefits of Using the "Social Media" Tab

• Enhanced Brand Visibility: Showcase your presence across multiple social media platforms in one centralized location.

• Increased Social Engagement: Drive traffic to your social media channels through targeted CTA buttons.

• Streamlined User Experience: Provide users with easy access to all your social media platforms from the help center.

• Professional Presentation: Display your social media links in an organized, visually appealing format.

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Steps to Setup the "Social Media" Tab:

1. Log in to your Agency Panel and navigate to Configurations → Help Center → Social Media tab.

2. Click on the Add Social Media button.

3. Fill in the following mandatory fields:

   1. Social Media Title (max 80 characters) – Name of the social media platform or custom title.

   2. Social Media Description (max 200 characters) – Brief description of what users can expect on this platform.

   3. Call to Action (CTA) (max 50 characters) – Label for the CTA button (e.g., "Join Now", "Follow us", "Subscribe").

   4. CTA Link – Valid URL to your social media profile or page.

   5. Social Media Icon (40x40) – Upload an appropriate platform icon (PNG or JPG recommended).

4. Click Add Social Media to finalize and add it to the social media list.

5. To edit an existing social media entry, click the pen icon next to the platform name.

6. To remove a social media entry permanently, click the trash icon.

7. Use the eye icon to enable or disable social media card visibility on the customer dashboard.

8. Use drag-and-drop handles on the left of each entry to reorder them as per display priority.

9. Use the Search by Social Media Name field to quickly find specific platforms in your list.

10. Click the Publish (✓) button at the top-right to make all saved social media entries live.

These same social media cards will also be visible on your dashboard

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FAQ's

How many social media cards can I add?

There is no strict limit, but we recommend keeping it under 4-5 for optimal visibility and usability.

What file types are allowed for the icon?

Icons should be uploaded in PNG or JPG format, ideally 40x40 pixels for proper alignment and visual consistency.

Can I use external URLs in the CTA link?

Yes, you can link to any valid and accessible social media URL, including Facebook, Instagram, Twitter, LinkedIn, YouTube, WhatsApp, and any other social platform.

Can I customize the platform names?

Yes, you can use custom titles in the "Social Media Title" field instead of just the platform name (e.g., "Join our Community" instead of "WhatsApp Channel").

What happens if I disable a social media card?

When you click the eye icon to disable a card, it will not appear on the customer-facing Help Center dashboard but will remain in your configuration for future use.

Can I rearrange the order of social media cards?

Yes, use the drag-and-drop handles (≡) on the left side of each entry to reorder them according to your preferred display priority.

Can I add the same social media platform multiple times?

Yes, you can add multiple entries for the same platform if you have different accounts or want to highlight different aspects (e.g., "Main Instagram" and "Product Updates Instagram").