# Updates

### What is the "Updates" Tab?

The **Updates** section in the Help Center enables you to showcase key product announcements, roadmap links, feedback forms, or any other calls-to-action (CTAs) to keep your users informed and engaged. Each entry is displayed as a card on the Help Center dashboard with a title, description, icon, and a clickable CTA button.

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### Benefits of Using the "Updates" Tab

* **Centralized Communication**: Broadcast product news, changelogs, or roadmap updates directly from your dashboard.
* **Increased Engagement**: Drive user action through targeted CTA buttons linked to feedback forms or product features.

***

### Steps to Setup the "Updates" Tab:

1. Log in to your Agency Panel and navigate to **Configurations → Help Center → Updates tab**.
2. Click on the **Add Card** button.
3. Fill in the following mandatory fields:
   1. **Card Title** (max 80 characters) – Main heading for the update.
   2. **Card Description** (max 200 characters) – Brief context or summary.
   3. **Call to Action (CTA)** (max 50 characters) – Label for the CTA button (e.g., “What’s New”, “Raise a Ticket”).
   4. **CTA Link** – Valid destination URL for the CTA button.
   5. **Card Icon (40x40)** – Upload an appropriate visual icon (PNG or JPG recommended).
4. Click **Add Card** to finalize and add it to the updates list.
5. To edit an existing card, click the **pen icon** next to the card name.
6. To remove a card permanently, click the **trash icon**.
7. Use the **eye icon** to enable or disable card visibility on the customer dashboard.
8. Use **drag-and-drop handles** on the left of each card to reorder them as per display priority.
9. Click the **Publish (✓)** button at the top-right to make all saved updates live.

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### FAQ's:

<details>

<summary>How many update cards can I add?</summary>

There is no strict limit, but we recommend keeping it under 5–7 for optimal visibility and usability.

</details>

<details>

<summary>What file types are allowed for the icon?</summary>

Icons should be uploaded in PNG or JPG format, ideally 40x40 pixels for proper alignment.

</details>

<details>

<summary>Can I use external URLs in the CTA link?</summary>

Yes, you can link to any valid and accessible URL, whether internal (eg. BotPenguin pages) or external (feedback forms, changelogs, etc.).

</details>

<details>

<summary>Can cards be scheduled for a specific publish time?</summary>

Not at the moment. You will need to manually click the Publish (✓) button to make them live.

</details>

Please feel free to reach out to us at <mark style="color:$primary;"><support@botpenguin.com></mark>, in case of any questions or concerns.


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