Updates

This page guides users on how to setup the "Updates" page in the Help Center/

What is the "Updates" Tab?

The Updates section in the Help Center enables you to showcase key product announcements, roadmap links, feedback forms, or any other calls-to-action (CTAs) to keep your users informed and engaged. Each entry is displayed as a card on the Help Center dashboard with a title, description, icon, and a clickable CTA button.

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Benefits of Using the "Updates" Tab

• Centralized Communication: Broadcast product news, changelogs, or roadmap updates directly from your dashboard.

• Increased Engagement: Drive user action through targeted CTA buttons linked to feedback forms or product features.

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Steps to Setup the "Updates" Tab:

1. Log in to your Agency Panel and navigate to Configurations → Help Center → Updates tab.

2. Click on the Add Card button.

3. Fill in the following mandatory fields:

   1. Card Title (max 80 characters) – Main heading for the update.

   2. Card Description (max 200 characters) – Brief context or summary.

   3. Call to Action (CTA) (max 50 characters) – Label for the CTA button (e.g., “What’s New”, “Raise a Ticket”).

   4. CTA Link – Valid destination URL for the CTA button.

   5. Card Icon (40x40) – Upload an appropriate visual icon (PNG or JPG recommended).

4. Click Add Card to finalize and add it to the updates list.

5. To edit an existing card, click the pen icon next to the card name.

6. To remove a card permanently, click the trash icon.

7. Use the eye icon to enable or disable card visibility on the customer dashboard.

8. Use drag-and-drop handles on the left of each card to reorder them as per display priority.

9. Click the Publish (✓) button at the top-right to make all saved updates live.

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FAQ's:

How many update cards can I add?

There is no strict limit, but we recommend keeping it under 5–7 for optimal visibility and usability.

What file types are allowed for the icon?

Icons should be uploaded in PNG or JPG format, ideally 40x40 pixels for proper alignment.

Can I use external URLs in the CTA link?

Yes, you can link to any valid and accessible URL, whether internal (eg. BotPenguin pages) or external (feedback forms, changelogs, etc.).

Can cards be scheduled for a specific publish time?

Not at the moment. You will need to manually click the Publish (✓) button to make them live.